Italian-English Customer Service & Sales Support Specialist

Axalta Coating Systems

Asturias

On-site

EUR 30,000 - 42,000

Full time

4 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Axalta Coating Systems in Asturias (Spain) is seeking an Italian & English Speaking Customer Service Representative to receive and process customer orders, including export orders, and provide service information to external customers.

You will act as primary contact for customers, liaise with sales, logistics and credit teams, and ensure timely deliveries while maintaining data integrity in SAP and our ERP systems. Fluent Italian and English are required; Spanish is a plus.

Qualifications

Bachelor’s degree or equivalent through experience.
Fluent in Italian and English; Spanish is an advantage.
+2 years of experience in a customer service position or sales support role.

Responsibilities

Act as a primary point of contact for existing and potential external customers, internal escalations, and understanding internal relationships.
Manage customer service inquiries to ensure requirements are met and process regular and complex orders.
Perform root cause analysis, handle complaints and returns per policies, and liaise with logistics and finance teams.
Monitor open orders to ensure on-time deliveries and perform quality checks.
Maintain quality data integrity across customer master data, materials, invoicing, inventory, and transfers.
Collaborate with internal and external stakeholders including sales, logistics, supply chain, carriers, and customers.