Italian & English Speaking - Customer Service & Sales Support Specialist

8704 Axalta Coat. Sys. Spain; Asturias; Presencial; EUR 21.000 - 32.000; Jornada completa

Descripción de la vacante

Axalta is seeking an Italian & English speaking Customer Service Representative for our Asturias (Spain) facility. You will receive and process customer orders, including export orders, and provide information to customers to ensure satisfaction.

The role requires over 2 years in customer service, a Bachelor’s degree or equivalent, and fluency in Italian and English. Spanish is advantageous; SAP and Salesforce experience are a plus.

Formación

• 2+ years in a customer service or sales support role.
• Bachelor’s degree or equivalent.
• Fluent in Italian and English; Spanish is an advantage.
• Proficient in Word and Excel; SAP experience.

Responsabilidades

• Serve as the main contact for external customers and handle inquiries.
• Receive and process regular and complex orders, including export orders.
• Notify customers of delays due to stock or transport issues; resolve issues.

Conocimientos

Customer service

Communication

Active listening

Multitasking

Educación

Bachelor's degree or equivalent

Herramientas

SAP

Salesforce

Word

Excel

Descripción del empleo

About Axalta

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colourful finishes.

We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.

We are currently looking for an Italian & English Speaking Customer Service Representative to join us at our facility in Asturias (Spain). The purpose of this position is to receive and process customer orders and to provide service information to external customers or potential customers on various types of customer orders, including complex and/or export orders, to ensure customer satisfaction.

Key Responsibilities

• Act as a primary point of contact for existing and potential external customers, acting as a subject matter expert for internal escalations (understanding the business model, the internal relationships, and its decision-makers).
• Manage customer service inquiries to ensure requirements are met.
• Receive and process regular and complex orders.
• Proactively notify late orders due to product availability or transportation issues.
• Make root cause analysis, solve problems, and process customer complaints and returns, according to the Complaint Management process and return policies. This involves deliveries, payments, and invoices issues, amongst others.
• Actively monitor open orders to ensure that deliveries arrive at the customer on time, as committed.
• Perform quality control checks and takes subsequent corrective actions.
• Ensure quality data integrity and accuracy: customer master data maintenance, materials, invoicing, inventory management, reconciliation, transfer pricing, etc.
• Liaise with various internal and external stakeholders: sales, logistics, supply chain, credit controllers, data management team, carriers, warehouse, and customers.

Key Requirements

• +2 years of experience in a customer service position or sales support role
• Bachelor’s degree or equivalent through experience
• Fluent in Italian and English.
• Spanish is an advantage
• Computer knowledge: Proficient in Word and Excel.
• Good knowledge of SAP.
• Salesforce is an advantage.
• Skills: Problem-solving, analysis, organization, customer focus, active listening and good communication skills, multitasking, oriented to quality and building collaborative relationships.

Additional Company Information

Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colourful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles. Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.

Axalta may use technology-assisted tools, including artificial intelligence (AI), to support certain aspects of the recruitment and selection process. These tools may be used to help manage applications, identify job-related qualifications, and assist recruiter review. All hiring decisions involve human oversight and review.

This is an active opening for which we are recruiting to fill immediately. Axalta is a global coatings company focused on providing customers with innovative, colorful and sustainable solutions. With more than 150 years of experience in the coatings industry, Axalta continues to find ways to serve more than 100,000 customers with the finest coatings, application systems and technology.