Bilingual CS & Sales Support Specialist

Axalta; Asturias; In loco; EUR 25.000 - 32.000; Tempo pieno

Descrizione del lavoro

Axalta is seeking an Italian & English Speaking Customer Service Representative at its Asturias, Spain facility. The role processes customer orders, provides service information to customers, including complex/export orders, and strives for high customer satisfaction.

Requirements include 2+ years in customer service or sales support, a Bachelor’s degree or equivalent, fluency in Italian and English (Spanish a plus), and proficiency in Word/Excel with SAP knowledge; Salesforce is an advantage.

Competenze

• Bachelor’s degree or equivalent through experience.
• Fluent in Italian and English; Spanish is an advantage.
• Proficient in Word and Excel; good knowledge of SAP; Salesforce is an advantage.
• Experience: +2 years in customer service or sales support.

Mansioni

• Serve as primary contact for external customers and handle escalations.
• Receive and process regular and complex orders; notify delays.
• Resolve complaints and returns per policies; manage invoices and payments.
• Monitor open orders to ensure on-time deliveries and perform quality checks.
• Maintain accurate customer master data and liaise with internal teams.

Conoscenze

Fluent Italian & English

Problem solving

Analysis

Organization

Customer focus

Active listening

Communication skills

Multitasking

Quality & collaboration

Formazione

Bachelor’s degree or equivalent through experience

Strumenti

SAP

Word

Excel

Salesforce

Descrizione del lavoro

Axalta is seeking an Italian & English Speaking Customer Service Representative at its Asturias, Spain facility. The role processes customer orders, provides service information to customers, including complex/export orders, and strives for high customer satisfaction.

Requirements include 2+ years in customer service or sales support, a Bachelor’s degree or equivalent, fluency in Italian and English (Spanish a plus), and proficiency in Word/Excel with SAP knowledge; Salesforce is an advantage.