IT Support Specialist & Office Facilities

EF Education First / Hult; Barcelona; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Remote work

28 days holidays

Private medical insurance

Child care vouchers

Restaurant tickets

Wellhub discounts

International career path

Multinational office

Passionate team

Job summary

EF Education First in Barcelona seeks an IT Support Specialist & Office Facilities to support IT assets and office operations. You will manage inventory, provide technical support, and coordinate with suppliers and EF Central.

The role requires an IT-related qualification, fluent English, and strong organizational skills. It also involves coordinating onboarding, events, and ensuring health and safety in a multinational office environment.

Qualifications

• IT asset management experience required.
• Fluent English language skills required.
• Excellent organizational and time-management abilities.
• Experience in IT asset inventory management.
• High ownership and responsibility with IT equipment and assets.
• Strong problem-solving skills and incident management capability.

Responsibilities

• Manage and maintain IT asset inventory, equipment stock, and procurement processes.
• Provide technical support to employees for hardware, software, operating systems, and connectivity issues.
• Monitor office network connectivity and ensure meeting rooms are fully equipped.
• Coordinate IT equipment setup, deliveries, collections, replacements, and remote employee support.
• Upscale IT incidents and ensure timely resolution.

Skills

IT asset management

Fluent English

Organizational skills

Time management

Problem solving

Education

IT-related vocational qualification

Job description

EF - English Live is looking for an enthusiastic and organized IT Support Specialist & Office Facilities to join our team in Barcelona's office.

You will be responsible for managing and maintaining the company's IT assets, ensuring their availability, configuration, and proper functioning. You will play a key role in providing technical support to employees, managing IT-related incidents, and ensuring the smooth operation of our office technology infrastructure and facilities.

Your responsibilities will include, but not be limited to:

IT Support and Asset Management

• Manage and maintain the company's IT asset inventory, equipment stock, and procurement processes.
• Provide technical support to employees, troubleshooting hardware, software, operating systems, and connectivity issues.
• Monitor office network connectivity and ensure meeting rooms are fully equipped.
• Coordinate IT equipment setup, deliveries, collections, replacements, and remote employee support.
• Manage and upscale IT incidents, ensuring timely resolution.

Office Operations and Facilities

• Oversee day-to-day office operations, coordinating with WeWork and other suppliers to ensure a smooth and well-maintained working environment.
• Manage office supplies, purchases, deliveries, supplier invoices, and related expenses.
• Coordinate new joiner onboarding, ensuring a welcoming and smooth first-day experience.
• Organise internal events, team celebrations, and monthly employee recognition initiatives.
• Coordinate shipments, equipment collections, and deliveries with external providers and EF Central.
• Ensure office compliance with health and safety regulations.

Requirements:

• A vocational qualification (intermediate or advanced level) in IT or a related field, or equivalent experience.
• A fluent level of English.
• Strong organizational and time-management skills.
• Previous experience in IT asset inventory management.
• A high level of responsibility and ownership when handling IT equipment and company assets.
• Good problem-solving skills and the ability to manage and prioritize technical incidents.

Benefits and fun stuff:

• Remote working opportunities.
• 28-day holidays/year
• Flexible Remuneration Plan: Private medical insurance, child care voucher, restaurant tickets
• Wellhub discounts
• Internal Career Path and opportunities internationally.
• Work in a multinational office.
• Work with passionate and enthusiastic people.