IT Support Specialist & Office Facilities

Education First; Barcelona; On-site; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Remote work

28 days holidays

Private medical insurance

Childcare vouchers

Restaurant tickets

Wellhub discounts

International opportunities

Multinational office

Passionate team

Job summary

Education First seeks an enthusiastic IT Support Specialist & Office Facilities to join our Barcelona team. You will manage IT assets, provide employee tech support, and ensure smooth office operations and facilities across the WeWork-backed space.

You will coordinate equipment, onboarding, and supplier relations while maintaining IT inventory and office services with ownership and reliability. English fluency and strong organization are essential for success.

Qualifications

• Vocational qualification (intermediate or advanced) in IT or related field, or equivalent experience.
• Fluent level of English.
• Strong organizational and time-management skills.
• Experience in IT asset inventory management.
• Ownership mindset when handling IT equipment and assets.

Responsibilities

• Manage and maintain IT asset inventory and procurement.
• Provide technical support to employees and resolve IT incidents.
• Monitor office network connectivity and meeting room readiness.
• Coordinate IT equipment setup, deliveries, replacements, and remote employee support.
• Manage and escalate IT incidents, ensuring timely resolution.
• Oversee day-to-day office operations with suppliers and EF Central.
• Coordinate onboarding and organize internal events and recognitions.

Skills

IT support

Asset management

Network troubleshooting

Office operations

Vendor coordination

Education

Vocational IT qualification or related field

Job description

EF - English Live is looking for an enthusiastic and organized IT Support Specialist & Office Facilities to join our team in Barcelona's office.

You will be responsible for managing and maintaining the company's IT assets, ensuring their availability, configuration, and proper functioning. You will play a key role in providing technical support to employees, managing IT-related incidents, and ensuring the smooth operation of our office technology infrastructure and facilities.

Your responsibilities will include, but not be limited to:

IT Support and Asset Management

• Manage and maintain the company's IT asset inventory, equipment stock, and procurement processes.
• Provide technical support to employees, troubleshooting hardware, software, operating systems, and connectivity issues.
• Monitor office network connectivity and ensure meeting rooms are fully equipped.
• Coordinate IT equipment setup, deliveries, collections, replacements, and remote employee support.
• Manage and escall IT incidents, ensuring timely resolution.

Office Operations and Facilities

• Oversee day-to-day office operations, coordinating with WeWork and other suppliers to ensure a smooth and well-maintained working environment.
• Manage office supplies, purchases, deliveries, supplier invoices, and related expenses.
• Coordinate new joiner onboarding, ensuring a welcoming and smooth first-day experience.
• Organise internal events, team celebrations, and monthly employee recognition initiatives.
• Coordinate shipments, equipment collections, and deliveries with external providers and EF Central.
• Ensure office compliance with health and safety regulations.

Requirements:

• A vocational qualification (intermediate or advanced level) in IT or a related field, or equivalent experience.
• A fluent level of English.
• Strong organizational and time-management skills.
• Previous experience in IT asset inventory management.
• A high level of responsibility and ownership when handling IT equipment and company assets.
• Good problem-solving skills and the ability to manage and prioritize technical incidents.

Benefits and fun stuff:

• Remote working opportunities.
• 28-day holidays/year
• Flexible Remuneration Plan: Private medical insurance, child care voucher, restaurant tickets
• Wellhub discounts
• Internal Career Path and opportunities internationally.
• Work in a multinational office.
• Work with passionate and enthusiastic people.