IT Support Specialist & Office Facilities

EF English Live; Barcelona; On-site; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Remote working opportunities

28-day holidays/year

Flexible Remuneration Plan: Private 医疗

Wellhub discounts

Internal Career Path and opportunities

International opportunities

Multinational office

Passionate and enthusiastic team

Job summary

EF English Live is seeking an enthusiastic IT Support Specialist & Office Facilities professional to join our Barcelona office. You will manage IT assets, provide technical support, and oversee office operations to ensure a smooth working environment for a multinational team.

The role includes coordinating with providers, onboarding new joiners, and organizing events, with a focus on reliability and security of the office infrastructure.

Qualifications

• Fluent level of English is required.
• Strong organizational and time-management skills.
• Experience in IT asset inventory management is required.
• High level of responsibility handling IT equipment and assets.
• Good problem-solving and incident prioritization skills.

Responsibilities

• Manage and maintain the company’s IT asset inventory and procurement processes.
• Provide technical support to employees for hardware, software, OS, and connectivity issues.
• Monitor office network and ensure meeting rooms are fully equipped.
• Coordinate IT equipment setup, deliveries, collections, and remote support.
• Manage IT incidents and ensure timely resolution.
• Oversee day-to-day office operations with suppliers like WeWork.
• Manage office supplies, deliveries, invoices, and related expenses.
• Coordinate onboarding for new joiners and organize internal events and recognitions.
• Coordinate shipments and deliveries with external providers and EF Central.
• Ensure health and safety compliance in the office.

Skills

English fluency

Organizational skills

IT asset inventory

Incident management

Troubleshooting

Education

IT-related qualification

Tools

IT asset management

Job description

Job Description

EF - English Live is looking for an enthusiastic and organized IT Support Specialist & Office Facilities to join our team in Barcelona's office.

You will be responsible for managing and maintaining the company's IT assets, ensuring their availability, configuration, and proper functioning. You will play a key role in providing technical support to employees, managing IT-related incidents, and ensuring the smooth operation of our office technology infrastructure and facilities.

Your Responsibilities Will Include, But Not Be Limited To

IT Support and Asset Management

• Manage and maintain the company's IT asset inventory, equipment stock, and procurement processes.
• Provide technical support to employees, troubleshooting hardware, software, operating systems, and connectivity issues.
• Monitor office network connectivity and ensure meeting rooms are fully equipped.
• Coordinate IT equipment setup, deliveries, collections, replacements, and remote employee support.
• Manage and escalade IT incidents, ensuring timely resolution.

Office Operations and Facilities

• Oversee day-to-day office operations, coordinating with WeWork and other suppliers to ensure a smooth and well-maintained working environment.
• Manage office supplies, purchases, deliveries, supplier invoices, and related expenses.
• Coordinate new joiner onboarding, ensuring a welcoming and smooth first-day experience.
• Organise internal events, team celebrations, and monthly employee recognition initiatives.
• Coordinate shipments, equipment collections, and deliveries with external providers and EF Central.
• Ensure office compliance with health and safety regulations.

Requirements

• A vocational qualification (intermediate or advanced level) in IT or a related field, or equivalent experience.
• A fluent level of English.
• Strong organizational and time-management skills.
• Previous experience in IT asset inventory management.
• A high level of responsibility and ownership when handling IT equipment and company assets.
• Good problem-solving skills and the ability to manage and prioritize technical incidents.

Benefits And Fun Stuff

• Remote working opportunities.
• 28-day holidays/year
• Flexible Remuneration Plan: Private medical insurance, child care voucher, restaurant tickets
• Wellhub discounts
• Internal Career Path and opportunities internationally.
• Work in a multinational office.
• Work with passionate and enthusiastic people.