Global IT Asset & Service Desk Specialist

Fever; Madrid; On-site; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Base salary + bonus

Madrid city center

Remote-friendly

Health insurance

Gympass

English lessons

Cobee remuneration

Payflow salary advances

Career growth

Job summary

Fever in Madrid is seeking a proactive IT Technician to centralize hardware, support, and provisioning for a global team. You will standardize imaging, manage inventory, onboarding/offboarding, and procurement to ensure seamless operations across offices and remote locations.

The role requires 1–3 years in IT support, excellent English, experience with Jira or Zendesk, and strong organizational skills to work across time zones. Home-office friendly with health insurance and growth opportunities.

Qualifications

• 1–3 years of experience in help desk, IT support, or systems technician roles.
• High level of English.
• Experience using ticketing tools (Jira, Zendesk, Freshservice).
• Knowledge of device deployment, MDM management (Intune, WS1), and operating systems (Windows / macOS).
• Strong organizational skills and the ability to work independently.

Responsibilities

• Global Inventory and Asset Management: standardize imaging and configuration system for deploying equipment across locations.
• Onboarding and Offboarding: manage lifecycle of equipment for new hires and departures.
• Purchasing and Procurement: lead international procurement of technology inventory and manage supplier relationships.
• International Ticketing Management: administer helpdesk, resolve incidents, and provide first- and second-level support across time zones.

Skills

IT support experience

English proficiency

Organizational skills

Independence

Device deployment

MDM management

Windows

macOS

Tools

Jira

Zendesk

Freshservice

Job description

About The Role

We are looking for a proactive and organized IT Technician to join our team in Madrid. In this role, you will play a key role in ensuring the company’s technology runs smoothly on a global scale. You will be responsible for centralizing and standardizing our hardware, support, and provisioning processes for all our employees, regardless of which country they are in.

As an IT Technician, your daily responsibilities will include:

• Global Inventory and Asset Management: Prepare, implement, and maintain an efficient international inventory control system. In addition, you will be responsible for standardizing the imaging (OS imaging) and configuration system for deploying equipment across all our international locations.
• Onboarding and Offboarding: Managing the technology lifecycle for employees. You will be responsible for preparing, configuring, and delivering equipment to new hires, as well as for recovering, formatting, and revoking access for departing employees.
• Purchasing and Procurement: Lead the procurement of technology inventory (laptops, peripherals, licenses, etc.) internationally, ensuring that every office and remote employee has the necessary equipment in a timely and appropriate manner, while managing supplier relationships.
• International Ticketing Management: Administer the company’s helpdesk system, resolving incidents, prioritizing tasks, and providing first- and second-level support to users in different time zones.

About You

• 1 to 3 years of prior experience in help desk, IT support, or systems technician roles.
• High level of English (required, as you will manage purchases and provide support on an international level).
• Experience using ticketing tools (Jira, Zendesk, Freshservice, etc.).
• Knowledge of device deployment, MDM management (Intune, WS1, etc.), and operating systems (Windows / macOS).
• Strong organizational skills and the ability to work independently.

Benefits & Perks

• Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance.
• Opportunity to have a real impact in a high-growth global category leader.
• 40% discount on all Fever events and experiences.
• Work in a location in the heart of Madrid.
• Home-office friendly.
• Health insurance.
• Gympass membership.
• English Lessons.
• Other benefits such as Flexible remuneration with a 100% tax exemption through Cobee and the possibility to receive in advance part of your salary by Payflow.
• Responsibility from day one and professional and personal growth.
• Great work environment with a young, international team of talented people to work with.

Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply! If you require any kind of accommodation during the selection process, please contact our Talent team so we can help you by providing a welcoming and seamless journey.