IT Support Specialist - Fast, Friendly Tech Help

Las Rozas Village; Comunidad de Madrid; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

The Bicester Collection is seeking an IT Support Specialist to deliver hands-on technical support across the Village, ensuring secure, reliable and efficient IT services for our teams. You will handle first and second-line support, troubleshoot devices, and support IT projects while providing guidance on new technologies.

We value 2+ years in IT support, strong knowledge of Microsoft 365, Windows 10/11, Teams and AD, plus experience with Azure, Intune, SCCM, Exchange and Autopilot.

Formación

• 2+ years' experience in an IT Support role.
• Strong knowledge of Microsoft 365, Windows 10/11, Teams and Active Directory.
• Experience with Azure, Intune, SCCM, Exchange and Autopilot.
• Understanding of LAN, WAN, Wi‑Fi and VPN technologies.
• Familiarity with ITIL principles and service management tools.
• Excellent customer service and communication skills.
• Fluent English, written and spoken.

Responsabilidades

• Deliver first and second-line IT support for end users
• Troubleshoot hardware, software, mobile devices and network issues
• Configure and deploy laptops, mobile devices and IT equipment
• Support local and global IT projects, testing and rollouts
• Provide training and guidance to employees on new technologies
• Act as the local IT point of contact, ensuring a high-quality user experience

Conocimientos

IT support

Microsoft 365

Windows 10/11

Teams

Active Directory

Azure

Intune

SCCM

Exchange

Autopilot

Networking

ITIL

Customer service

English

Descripción del empleo

The Bicester Collection is seeking an IT Support Specialist to deliver hands-on technical support across the Village, ensuring secure, reliable and efficient IT services for our teams. You will handle first and second-line support, troubleshoot devices, and support IT projects while providing guidance on new technologies.

We value 2+ years in IT support, strong knowledge of Microsoft 365, Windows 10/11, Teams and AD, plus experience with Azure, Intune, SCCM, Exchange and Autopilot.