IT Support Engineer

AVASO Technology Solutions; Zaragoza; Presencial; EUR 36.000 - 48.000; Jornada completa

Descripción de la vacante

AVASO Technology Solutions is seeking an experienced Onsite IT Support professional in Zaragoza to provide end-user desktop support, asset onboarding/offboarding, and VIP assistance. You will coordinate with backend teams for network and server support, manage tickets, and ensure SLA compliance while deploying software and supporting enterprise applications.

The role requires strong knowledge of Windows 7/10, ServiceNow, Active Directory, and Microsoft server technologies including Office

Formación

• 5+ years’ experience in IT support in a corporate enterprise environment.
• In-depth knowledge of Microsoft Windows 7 and Windows 10 operating systems and related remote access.
• Knowledge & experience with ServiceNow or similar ticketing system.
• Understanding of Active Directory.
• Familiarity with Microsoft server technologies and their user management tools (Office 365, SharePoint, File, Print, DHCP, DNS).
• Self-disciplined and highly motivated with SLA-driven prioritization.

Responsabilidades

• Provide technical IT support as the point of contact for the site.
• Handle end-user desktop, laptops, and office IT with remote hand support for network and servers.
• Install software on end user systems and servers when required.
• Onboard new users with IT assets and tools; assist with offboarding and asset sanitization.
• Provide Executive / VIP support and coordinate with backend teams for network and server support.
• Support IP phones and video conferencing; assist with printers.
• Configure, deploy, and troubleshoot enterprise and personal devices and business apps.
• Support network devices with the help of backend team; manage tickets in ServiceNow.
• Troubleshoot VPN, MS Office (Outlook, Word, Excel, PowerPoint) and SharePoint issues.
• Office IT Asset Management and coordination with external vendors when engaged.
• Work independently and lead in-house IT projects; manage BAUs and SOPs/Runbooks for global use.
• Provide technical guidance to Site Tech and lead project support teams.
• Asset/stock management and E-Waste; onboarding/training/process alignment/documentation.

Herramientas

ServiceNow

Active Directory

Microsoft 365

SharePoint

Office 365

VPN

Windows 7/10

DHCP

DNS

Networking basics

Descripción del empleo

As part of the Site Technology Servicing team, we provide onsite IT technical support within our scope, which includes all users and onsite hardware within the locations described within the job description.

• Provide technical support as point of contact for IT for the site.
• End-user desktop, laptops, office IT with smart hand support for network and servers.
• Installation support for various software on end user systems and servers when required
• New users onboarding preparing IT assets and tools.
• Offboarding support, collecting IT assets and sanitizing IT assets and keep in stock.
• Executive / VIP support.
• Coordination and remote hand support to backend team for Network & server smart hand support.
• IP phone, Video conference support, Level 1 Multifunction Printers support.
• Configuring, deploying, and troubleshooting enterprise and personal desktop and laptop computers, personal productivity devices, and business applications.
• Supporting network devices such as switches, routers, Wireless Aps with the help of backend team.
• Handing tickets on ServiceNow or similar ticketing system.
• Troubleshooting VPN.
• Application-support with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and SharePoint.
• Troubleshooting MS Windows 10.
• Troubleshooting MS Office 365 issues for end-users.
• Office IT Asset Management.
• Coordinate external vendors when engaged for support.
• Work independently and coordinate inhouse IT projects.
• Engineer should manage most of their time around activities involving BAUs - SLAs, CSAT, Response Time to Client, Average Resolution time, Open incident backlog and maintaining SOP’s and Runbooks for global team use
• Should provide technical guidance to Site Tech, prioritization on workload and resource capacity planning
• Should be leading the project support team
• Asset / stock management / E-Waste, Site Tech Onboarding / Training / Process alignment / Documentation, Onsite Training / User Education, Vendor Coordination

DESIRED SKILLS & EXPERIENCE

• 5+ years’ experience in IT support demonstrating increasing levels of responsibility and technical expertise in a corporate enterprise environment.
• In-depth knowledge of Microsoft Windows 7 and Windows 10 operating systems and their related remote access.
• Knowledge & experience with ServiceNow or similar ticketing system.
• Understanding of Active Directory.
• Plant environment knowledge and experience.
• Familiarity with Microsoft server technologies and their associated user management tools, including Active Directory, Office 365, SharePoint, File, Print, DHCP, and DNS.
• Self-disciplined and highly motivated.
• Should be able to prioritise workload based on SLA’s and user impact