Desktop Support Specialist

Humankind Global Recruitment; Málaga; Presencial; EUR 28.000 - 36.000; Jornada completa

Descripción de la vacante

Humankind Global Recruitment partners with a world-class IT services provider in Spain seeking a Level 2 End User Support Specialist in Málaga. You will provide frontline support, triage tickets and ensure resolutions align with defined SLAs.

You will also assist on process improvement projects and help implement automation to enhance end-user experience across offices and locations.

Formación

• Experience in IT support at level 2 or 1 with exposure to advanced issues.
• Strong knowledge of Windows and Mac OS, Active Directory, and basic networking.
• MDM experience with Intune or Endpoint Central is preferred.

Responsabilidades

• Own support ticket cases end-to-end within SLA boundaries.
• Maintain endpoint, meeting room and workplace technologies in supported offices.
• Assist joiners, movers and leavers (JML) processes per standard procedures.
• Support projects to improve processes, automation, and user experience.

Conocimientos

Windows OS

Mac OS

Active Directory

Networking basics

Customer service

Communication

Herramientas

MDM: Intune/Endpoint Central

Descripción del empleo

We are partnered with a world class IT services provider based in Spain but working with clients on a global scale. Following a recent promotion they are looking to recruit a level 2 End User Support Specialist to join their team in Malaga to provide support both internally and to clients.

The role operates within a defined support model where Service Desk owns front-line support including intake. Triage and resolution within a defined scope. In this role you will own support ticket cases end-to-end as well as maintain endpoint, meeting room and workplace technologies across supported offices and locations. You will ensure all support requests are managed correctly and ensure joiner, mover, leaver (JML) activities are completed in line with processes and to the agreed SLA boundaries.

As well as your regular duties you will also support on projects to improve processes and help to identify opportunities where scripting, automation or workflow improvements can enhance the end-user-experience and improve support consistency.

The successful End User Support Specialist will have:

• Previous experience in a similar IT Support role (either level 2 or level 1 with some exposure to more advanced support)


• Strong knowledge of both Windows and Mac OS, Active Directory and basic Networking principals


• Strong Mobile Device Management (MDM) experience – preferably Endpoint Central or Intune although other systems are welcome


• Excellent customer service and communication skills with a track record of taking ownership and delivering a high level of customer support