Global IT Helpdesk Analyst - Hybrid Support

Ebury Group; León; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

Mentorship

Advanced technology

Career progression

Culture & teamwork

Benefits package

Central office

Job summary

Ebury León Office is seeking a Service Support Analyst to join our Service Desk, supporting IT systems and providing desktop support to business users. The role covers network infrastructure, telephony, and cloud-based IT services with occasional travel to other Ebury offices worldwide.

You will diagnose and resolve issues on Windows, Linux, Mac, and Chrome OS devices and help with onboarding/offboarding, IT training, and project work in a fast-paced, collaborative environment.

Qualifications

• Advanced understanding of Windows OS, Linux, Mac OS X and Chrome OS.
• Intermediate understanding of networking and cloud technologies.
• Google Workspace applications and products.
• MS Office proficiency.
• Proficiency in written and verbal communication in English.

Responsibilities

• Diagnose and resolve technical issues on Windows, Chrome, Mac & Linux devices.
• Provide local and remote desktop support to 2000+ users in 51 offices globally.
• Setting up and configuring new laptops and desktops.
• Assisting with on/offboarding process in accordance with HR & IT procedures.
• Provide IT-based training to internal end users.
• Completing internal user moves.
• Creating purchase requisitions for IT hardware/software.
• Undertake small to medium-sized IT projects as instructed.
• Prepare documentation where appropriate.
• Provide assistance and support to colleagues in IT-related matters.
• Ensure that a high level of customer service and support is provided to all internal and external customers at all times.

Skills

Windows OS

Linux

Mac OS X

Chrome OS

Networking basics

Cloud technologies

Google Workspace

MS Office

English communication

Job description

Ebury León Office is seeking a Service Support Analyst to join our Service Desk, supporting IT systems and providing desktop support to business users. The role covers network infrastructure, telephony, and cloud-based IT services with occasional travel to other Ebury offices worldwide.

You will diagnose and resolve issues on Windows, Linux, Mac, and Chrome OS devices and help with onboarding/offboarding, IT training, and project work in a fast-paced, collaborative environment.