IT Support (Junior/mid) – Retail

MELLER; Barcelona; On-site; EUR 29,000 - 42,000; Full time

Benefits offered by this job

Growth opportunities

Innovative culture

Dynamic team

Job summary

Meller is seeking an energetic IT Support (Junior/mid) to drive the technical launch of our rapidly expanding retail stores across Europe. You will lead on-site tech setup for new international openings and provide daily support across stores.

You will travel bi-monthly to configure systems, support RFID and stock-control initiatives, and train Store Managers on essential tools and processes. Fluency in Spanish and English is required; Italian or Portuguese is valued.

Qualifications

• 2 to 3 years of technical support experience, ideally in retail or multi-site environments, with a background in IT, systems, or telecommunications.
• Solid basic knowledge of networks and hardware.
• Bonus for experience in Shopify POS, IP cameras, or prior store openings.
• Fluency in Spanish and English, with Italian or Portuguese highly valued.

Responsibilities

• Provide daily technical support for store operations, including POS/Shopify POS, hardware, networks, printers, and devices.
• Travel bi-monthly to configure and deploy technology for new store openings, setting up connectivity, cameras, and POS systems.
• Support the rollout of Project Tango, including store laptops, Live View camera setups, and Store Manager checklists.
• Act as the bridge between IT and Store Managers, training them on essential tools and technical processes.
• Document standard store setups and recurring issues while supporting future in-store tech projects like RFID and stock control.

Skills

Technical support

Retail IT

Communication

Remote troubleshooting

Tools

Shopify POS

IP cameras

POS hardware

Job description

Are you passionate about fashion and excited to drive the technical launch of our rapidly expanding retail stores across Europe?

We’re seeking an energetic IT Support (Junior/mid) – Retail with an innovative mindset and a passion for ensuring seamless daily operations across our physical stores and leading the on-site technical setup for new international openings.

Your role

• Provide daily technical support for store operations, including POS/Shopify POS, hardware, networks, printers, and devices.
• Travel bi-monthly to configure and deploy technology for new store openings, setting up connectivity, cameras, and POS systems.
• Support the rollout of Project Tango, including store laptops, Live View camera setups, and Store Manager checklists.
• Act as the critical bridge between IT and Store Managers, training them on essential tools and technical processes.
• Document standard store setups and recurring issues while supporting future in-store tech projects like RFID and stock control.

What we’re looking for

• 2 to 3 years of technical support experience, ideally in retail or multi-site environments, with a background in IT, systems, or telecommunications.
• Solid basic knowledge of networks and hardware, with a bonus for experience in Shopify POS, IP cameras, or prior store openings.
• A proactive, communicative problem-solver who can effectively troubleshoot remotely and collaborate with non-technical teams.
• Fluency in Spanish and English, with Italian or Portuguese highly valued.

What we offer

• Growth and training opportunities within the company.
• A work environment where authenticity, creativity, and innovation are at the core.
• Join a dynamic team.

Meller is committed to an inclusive selection process. We welcome candidates of all backgrounds, identities, and abilities, and strive to create a workplace where everyone can thrive.