IT Production Support & Incident Specialist

Accenture PLC; Sevilla; Presencial; EUR 32.000 - 52.000; Jornada completa

Descripción de la vacante

Accenture is seeking a candidate in Spain to develop expertise in Customer Technical Support and drive incident and outage management. You will monitor systems, investigate outages, analyze trends to prevent recurrence, and manage production changes in line with SLAs.

The role emphasizes collaboration, continuous learning, and delivering value in a dynamic global team. The position requires a Bachelor's degree and strong customer focus, offering growth in a diverse, inclusive environment while

Formación

• Advanced proficiency in Customer Technical Support.
• Advanced proficiency in Customer Satisfaction.
• It is advantageous to have prior experience in relevant related skills.

Responsabilidades

• Drive incident and outage management, investigation, and restoration processes.
• Monitor systems and analyze trends to enhance performance and prevent future incidents.
• Track and facilitate the acceptance of changes to production environments.
• Operate information technology production services in alignment with established protocols and service level agreements.

Conocimientos

Customer Technical Support

Customer Satisfaction

Experience in related skills

Educación

Bachelor's Degree

Descripción del empleo

Accenture is seeking a candidate in Spain to develop expertise in Customer Technical Support and drive incident and outage management. You will monitor systems, investigate outages, analyze trends to prevent recurrence, and manage production changes in line with SLAs.

The role emphasizes collaboration, continuous learning, and delivering value in a dynamic global team. The position requires a Bachelor's degree and strong customer focus, offering growth in a diverse, inclusive environment while