IT Customer Support & Incident Resolution Specialist
Accenture PLC
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Job summary
Accenture is seeking a Customer Technical Support professional in Sevilla to help manage incidents, outages, and restoration processes, monitor systems and analyze trends to improve performance. You will support production services in alignment with established SLAs and company standards.
The role requires advanced proficiency in Customer Technical Support and Customer Satisfaction, plus a Bachelor's degree.
Qualifications
- Advanced proficiency in Customer Technical Support.
- Advanced proficiency in Customer Satisfaction.
- Bachelor's Degree in relevant field of studies.
Responsibilities
- Drive incident and outage management, investigation, and restoration processes.
- Monitor systems and analyze trends to enhance performance and prevent future incidents.
- Track and facilitate acceptance of changes to production environments.
- Operate information technology production services in alignment with SLAs.
Skills
Education
Job description
Accenture is seeking a Customer Technical Support professional in Sevilla to help manage incidents, outages, and restoration processes, monitor systems and analyze trends to improve performance. You will support production services in alignment with established SLAs and company standards.
The role requires advanced proficiency in Customer Technical Support and Customer Satisfaction, plus a Bachelor's degree.
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