IT Customer Service Representative - Pasos a plantilla subcos - 2026-12

Accenture PLC; Sevilla; On-site; EUR 42,000 - 54,000; Full time

Job summary

Accenture PLC in Spain is seeking a motivated Customer Support professional to join a global technology team. You will develop expertise in Customer Technical Support and contribute to high-quality service delivery through collaborative problem solving.

Responsibilities include driving incident management, monitoring systems, analyzing trends, and coordinating changes to production environments in alignment with SLAs. A Bachelor's degree is required and prior related experience is advantageous.

Qualifications

• Bachelor's degree in a relevant field is required.
• Proficiency in customer support with focus on service quality.
• Strong problem solving and communication skills.

Responsibilities

• Drive incident and outage management and restoration processes.
• Monitor systems and analyze trends to prevent incidents.
• Track and facilitate changes to production environments.
• Operate IT production services per defined SLAs.

Skills

Customer Technical Support

Customer Satisfaction

Education

Bachelor's Degree

Job description

THE WORK:

Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Customer Technical Support, fostering a collaborative environment where continuous learning and contribution are valued. We invite you to join us in making a meaningful impact through your dedication and enthusiasm. Drive incident and outage management, investigation, and restoration processes. Monitor systems and analyze trends to enhance performance and prevent future incidents. Track and facilitate the acceptance of changes to production environments. Operate information technology production services in alignment with established protocols and service level agreements.

HERE'S WHAT YOU WILL NEED:

• Advanced proficiency in Customer Technical Support.
• Advanced proficiency in Customer Satisfaction.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Advanced Quality Assurance (QA).
• Intermediate problem solving.
• Intermediate communication skills.
• Beginner analytical thinking.
• Intermediate adaptability.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.

We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries.

Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.

We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability.

Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships.

We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Declaración de igualdad de oportunidades en el empleo Creemos que nadie debe ser discriminado por sus diferencias. Todas las decisiones de empleo se tomarán sin importar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, discapacidad, condición de veterano militar, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía ni ningún otro criterio protegido por la legislación aplicable. Nuestra rica diversidad nos hace más innovadores, competitivos y creativos, lo que nos ayuda a servir mejor a nuestros clientes y comunidades.

Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive.

Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture