IT Customer Support & Incident Response Specialist

Accenture PLC; Sevilla; On-site; EUR 42,000 - 54,000; Full time

Job summary

Accenture PLC in Spain is seeking a motivated Customer Support professional to join a global technology team. You will develop expertise in Customer Technical Support and contribute to high-quality service delivery through collaborative problem solving.

Responsibilities include driving incident management, monitoring systems, analyzing trends, and coordinating changes to production environments in alignment with SLAs. A Bachelor's degree is required and prior related experience is advantageous.

Qualifications

• Bachelor's degree in a relevant field is required.
• Proficiency in customer support with focus on service quality.
• Strong problem solving and communication skills.

Responsibilities

• Drive incident and outage management and restoration processes.
• Monitor systems and analyze trends to prevent incidents.
• Track and facilitate changes to production environments.
• Operate IT production services per defined SLAs.

Skills

Customer Technical Support

Customer Satisfaction

Education

Bachelor's Degree

Job description

Accenture PLC in Spain is seeking a motivated Customer Support professional to join a global technology team. You will develop expertise in Customer Technical Support and contribute to high-quality service delivery through collaborative problem solving.

Responsibilities include driving incident management, monitoring systems, analyzing trends, and coordinating changes to production environments in alignment with SLAs. A Bachelor's degree is required and prior related experience is advantageous.