IT Customer Support & Incident Response Specialist

Accenture PLC; Sevilla; On-site; EUR 30,000 - 42,000; Full time

Job summary

Accenture plc in Sevilla is seeking a Customer Technical Support professional to build expertise, participate in problem solving discussions, and contribute to a collaborative, learning-focused environment where enthusiasm and dedication are valued.

You will develop expertise in incident and outage management, monitor systems and analyze trends to prevent future issues, and track changes to production environments.

Qualifications

• Advanced proficiency in Customer Technical Support.
• Advanced proficiency in Customer Satisfaction.
• It is advantageous to have prior experience in relevant related skills.

Responsibilities

• Drive incident and outage management, investigation, and restoration processes.
• Monitor systems and analyze trends to enhance performance and prevent future incidents.
• Track and facilitate acceptance of changes to production environments.
• Operate information technology production services in alignment with established protocols and service level agreements.

Skills

Customer Technical Support

Customer Satisfaction

Related skills

Education

Bachelor's Degree in relevant field

Tools

QA

Problem analysis

Communication

Process improvement

Conflict resolution

Job description

Accenture plc in Sevilla is seeking a Customer Technical Support professional to build expertise, participate in problem solving discussions, and contribute to a collaborative, learning-focused environment where enthusiasm and dedication are valued.

You will develop expertise in incident and outage management, monitor systems and analyze trends to prevent future issues, and track changes to production environments.