Hybrid IT Support Specialist - End-User Tech & Incident Expert

Capitole; Madrid; Hybrid; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Personalized training up to €1200/year

Flexible work arrangements

Job summary

Capitole is seeking an IT technical support professional in Madrid. In this role, you will manage user support and incident management while ensuring the smooth operation of workplace services.

You will work in a hybrid model (2 days onsite / 3 days remote) and be responsible for administering Active Directory, providing support, and maintaining technical documentation. The ideal candidate will have a strong background in Windows environments, networking, and experience with Jira.

Qualifications

• Vocational Training (IT) or higher education in a related field.
• Solid knowledge of Windows environments.
• Experience with Active Directory and policy management.

Responsibilities

• Manage, track and resolve incidents and service requests through Jira Cloud and Jira Service Management.
• Provide onsite and remote support to end users.
• Administer and maintain Active Directory and related policies.

Skills

User support

Incident management

Workstation administration

Active Directory

Windows environments

TCP/IP networking

Microsoft Office

Jira Cloud

Documentation skills

Education

Vocational Training (IT) or higher education in a related field

Tools

Jira Service Management

Active Directory

Job description

Capitole is seeking an IT technical support professional in Madrid. In this role, you will manage user support and incident management while ensuring the smooth operation of workplace services.

You will work in a hybrid model (2 days onsite / 3 days remote) and be responsible for administering Active Directory, providing support, and maintaining technical documentation. The ideal candidate will have a strong background in Windows environments, networking, and experience with Jira.