Ingeniero de Servicio al Cliente Remoto

Cronoshare.Com; Barcelona; Teletrabalho; EUR 45 000 - 65 000; Tempo integral

Resumo da oferta

Eaton is seeking a highly capable Customer Service Engineer to support industrial customers across Spain and selected export markets. The role is 100% remote and involves coordinating technical quotations, order management, and stakeholder communication within explosion-proof electrical equipment and power distribution solutions.

You will review specifications, liaise with engineering and manufacturing teams, manage catalog orders, and provide ongoing status updates.

Qualificações

• Bachelor's Degree in Electrical Engineering, Industrial Engineering, Electromechanical Engineering, or a related technical discipline.
• Minimum 3 years of experience in a technical customer support, project coordination, customer service engineering, inside sales, or order management environment.
• Experience working with technical or engineered-to-order products within industrial markets.
• Experience supporting industrial customers and managing multiple stakeholders throughout project lifecycles.

Responsabilidades

• Review customer specifications, technical documentation and requirements to prepare accurate technical and commercial quotations.
• Coordinate with engineering and manufacturing teams to ensure customer requirements are fully understood and translated into appropriate solutions.
• Manage customer orders for catalog material from receipt through delivery, ensuring technical accuracy, regulatory compliance, and alignment with customer expectations.
• Act as the primary point of contact for customers throughout project execution, providing regular updates on project status, lead times, and delivery schedules.
• Support the sales organization by managing quotation follow-up activities and helping drive opportunity conversion.
• Provide technical guidance and product support for catalog material related to Eaton's explosion-proof electrical equipment and power distribution & control solutions.
• Coordinate drawing approvals, technical clarifications, and project-related communications between customers and internal stakeholders.
• Build strong relationships with customers, distributors, and sales colleagues to ensure high levels of customer satisfaction.
• Collaborate with international teams across Europe, including engineering, operations, manufacturing, and customer service functions.
• Contribute to continuous improvement initiatives aimed at enhancing customer experience, operational efficiency, and service quality.

Conhecimentos

Electrical knowledge

Technical documentation

Customer focus

Communication skills

Organization skills

International collaboration

Problem solving

Remote work

SAP experience

MS Office

Formação académica

Bachelor's Degree in Electrical Engineering

Descrição da oferta de emprego

Eaton is seeking a highly capable Customer Service Engineer to support industrial customers across Spain and selected export markets. The role is 100% remote and involves coordinating technical quotations, order management, and stakeholder communication within explosion-proof electrical equipment and power distribution solutions.

You will review specifications, liaise with engineering and manufacturing teams, manage catalog orders, and provide ongoing status updates.