Ingeniero de Servicio al Cliente Remoto Industrial

Cronoshare.Com; Gerona; Remoto; EUR 42.000 - 64.000; Tempo pieno

Vantaggi offerti da questo lavoro

Inclusion & Diversity

Mentoring program

Career development

Global opportunities

Onboarding program

Descrizione del lavoro

Eaton's Crouse-Hinds / CEAG business seeks a Customer Service Engineer to support explosion-proof electrical equipment and power distribution solutions across Spain and select export markets. The role is 100% remote, serving as the main contact from project initiation to delivery and after-sales support.

You will collaborate with engineering, sales, and operations teams across Europe to translate customer needs into technical and commercial quotations, manage orders, and ensure regulatory

Competenze

• Bachelor's degree in Electrical/Industrial/Electromechanical engineering or related technical field.
• Minimum 3 years in technical customer support, project coordination, or order management.
• Experience with engineered-to-order products in industrial markets.
• Experience supporting industrial customers and managing multiple stakeholders through projects.

Mansioni

• Prepare accurate technical and commercial quotations from customer specs.
• Coordinate with engineering and manufacturing teams to translate requirements into solutions.
• Manage orders for catalog material from receipt through delivery with regulatory compliance.
• Be the primary customer contact during project execution with regular status updates.
• Support sales by following up on quotations and driving opportunities.
• Provide technical guidance and product support for catalog material.
• Coordinate drawings, clarifications, and project-related communications between customers and internal teams.
• Build relationships with customers, distributors, and sales colleagues across Europe.
• Collaborate with international teams to improve customer experience and service quality.
• Contribute to continuous improvement initiatives for operations and delivery.

Conoscenze

Electrical products knowledge

Interpret technical drawings

Customer-focused

Strong communication

Organizational skills

Intercultural collaboration

Problem solving

Remote work capable

ERP/ SAP experience

MS Office

Formazione

Bachelor's Degree in Electrical Engineering

Strumenti

SAP

Descrizione del lavoro

Eaton's Crouse-Hinds / CEAG business seeks a Customer Service Engineer to support explosion-proof electrical equipment and power distribution solutions across Spain and select export markets. The role is 100% remote, serving as the main contact from project initiation to delivery and after-sales support.

You will collaborate with engineering, sales, and operations teams across Europe to translate customer needs into technical and commercial quotations, manage orders, and ensure regulatory