Ingeniero/a de Servicio al Cliente Remoto (Electroindustrial)

Cronoshare.Com; Barcelona; Remoto; EUR 42.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Annual mentoring program

Eaton University

Structured onboarding

Ongoing learning & career development

Descrizione del lavoro

Eaton's Crouse-Hinds/CEAG division seeks a Customer Service Engineer to support explosion‑proof electrical equipment across Spain and selected export markets. This is a remote, highly technical, customer‑facing role coordinating quotations, orders, and project delivery with internal teams.

You will collaborate with engineering, manufacturing, sales, and operations across Europe to translate customer requirements into compliant, technically sound solutions and ensure on‑time delivery.

Competenze

• Bachelor's Degree in Electrical/Industrial/Electromechanical Engineering or related.
• Minimum 3 years in technical customer support, project coordination, customer service engineering, inside sales, or order management.
• Experience with technical or engineered-to-order products in industrial markets.
• Experience supporting industrial customers and managing multiple stakeholders through project lifecycles.

Mansioni

• Review customer specs and documentation to prepare accurate technical and commercial quotations.
• Coordinate with engineering and manufacturing to translate requirements into solutions.
• Manage catalog material orders from receipt to delivery with accuracy and compliance.
• Serve as primary contact for customers, providing status updates and lead times.
• Support sales with quotation follow-up and opportunity conversion.
• Provide technical guidance for catalog material related to explosion-proof equipment and power distribution.
• Coordinate drawing approvals and project communications between customers and internal teams.
• Build relationships with customers, distributors, and sales colleagues.
• Collaborate with international teams across Europe.
• Contribute to continuous improvement of customer experience and service quality.

Conoscenze

Electrical engineering

Technical documentation

Customer focus

Communication

Organization

Team collaboration

Problem solving

Remote work

Spanish & English fluency

French a plus

Formazione

Bachelor's in Electrical/Industrial/Electromechanical Engineering

Strumenti

SAP

ERP systems

Descrizione del lavoro

Eaton's Crouse-Hinds/CEAG division seeks a Customer Service Engineer to support explosion‑proof electrical equipment across Spain and selected export markets. This is a remote, highly technical, customer‑facing role coordinating quotations, orders, and project delivery with internal teams.

You will collaborate with engineering, manufacturing, sales, and operations across Europe to translate customer requirements into compliant, technically sound solutions and ensure on‑time delivery.