Ingeniero de Servicio al Cliente Remoto

Cronoshare.Com; Tarragona; Teletrabalho; EUR 40 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Mentoring program

Eaton University

Career development opportunities

Inclusive culture and diversity

Resumo da oferta

Eaton is seeking a Customer Service Engineer to support explosion-proof electrical equipment and power distribution solutions. This 100% remote role serves as the main contact through project lifecycles, handling technical quotations, orders, and delivery follow-ups across Europe and selected export markets.

You will collaborate with sales, engineering, manufacturing and operations teams to ensure customer requirements are translated into effective solutions, manage orders, and provide updates

Qualificações

• Bachelor's degree required in a technical discipline.
• Minimum 3 years in technical customer support, project coordination, or order management.
• Experience with engineered-to-order products in industrial markets and managing multiple stakeholders.

Responsabilidades

• Review specifications to prepare accurate technical and commercial quotations.
• Coordinate with engineering and manufacturing to translate requirements into solutions.
• Manage customer orders from receipt to delivery, ensuring technical accuracy and regulatory compliance.
• Act as primary contact for customers during project execution with regular updates.
• Support sales with quotation follow-up and opportunity progression.
• Provide technical guidance for catalog material related to explosion-proof equipment and power distribution solutions.
• Coordinate drawing approvals and technical clarifications with internal stakeholders.
• Build strong relationships with customers, distributors, and sales teams across Europe.

Conhecimentos

Electrical systems

Technical drawings

Customer focus

Communication

Project coordination

Remote work

MS Office

ERP experience

Formação académica

Bachelor's degree in Electrical Engineering, Industrial Engineering, Electromechanical Engineering

Ferramentas

SAP

Descrição da oferta de emprego

Eaton is seeking a Customer Service Engineer to support explosion-proof electrical equipment and power distribution solutions. This 100% remote role serves as the main contact through project lifecycles, handling technical quotations, orders, and delivery follow-ups across Europe and selected export markets.

You will collaborate with sales, engineering, manufacturing and operations teams to ensure customer requirements are translated into effective solutions, manage orders, and provide updates