Ingeniero de Servicio al Cliente Remoto

Cronoshare.Com; Barcelona; Remoto; EUR 42.000 - 70.000; Tempo pieno

Descrizione del lavoro

Eaton is seeking a Customer Service Engineer for its Crouse-Hinds / CEAG business. This role supports industrial customers across Spain and selected export markets in an explosion-proof environment.

Working in a 100% remote environment, you will be the key contact throughout the project lifecycle, handling technical quotations, orders, delivery follow-up, and coordination with sales, engineering, manufacturing, and operations teams across Europe for a seamless customer experience.

Competenze

• Bachelor's degree in electrical, industrial, electromechanical engineering or related technical discipline.
• Minimum 3 years in technical customer support, project coordination, or order management.
• Experience with engineered-to-order products in industrial markets.

Mansioni

• Review customer specifications and prepare technical and commercial quotations.
• Coordinate with engineering/manufacturing to translate requirements into solutions.
• Manage orders from receipt to delivery, ensuring accuracy and regulatory compliance.
• Act as primary contact with customers, providing updates on status, lead times, and delivery schedules.
• Support sales with quotation follow-up and opportunity progression.
• Provide technical product support for catalog materials related to explosion-proof equipment and power distribution solutions.
• Coordinate drawing approvals and project communications between customers and internal stakeholders.
• Build relationships with customers, distributors, and sales colleagues across Europe.

Conoscenze

Electrical products knowledge

Customer-facing

Project coordination

ERP/SAP knowledge

MS Office proficiency

Formazione

Bachelor's Degree in Electrical Engineering or related field

Strumenti

SAP

ERP systems

Descrizione del lavoro

Eaton is seeking a Customer Service Engineer for its Crouse-Hinds / CEAG business. This role supports industrial customers across Spain and selected export markets in an explosion-proof environment.

Working in a 100% remote environment, you will be the key contact throughout the project lifecycle, handling technical quotations, orders, delivery follow-up, and coordination with sales, engineering, manufacturing, and operations teams across Europe for a seamless customer experience.