Ingeniero de Servicio al Cliente - Proyectos Remotos

Clece, Sa; Lérida; Remote; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Remote work

Global team

Mentoring program

Career development opportunities

Job summary

Eaton seeks a Customer Service Engineer for its Crouse-Hinds / CEAG unit in a 100% remote role, supporting industrial customers across Spain and select export markets. You will handle technical quotations, order processing, and delivery follow-up, coordinating with engineering, sales and manufacturing teams.

The role blends technical support with project coordination for explosion-proof equipment and power distribution solutions.

Qualifications

• Bachelor's degree in electrical/industrial/electromechanical engineering or related technical discipline.
• Minimum 3 years of experience in technical customer support, project coordination, customer service engineering, inside sales, or order management.
• Experience with engineered-to-order products within industrial markets and managing multiple stakeholders throughout projects.

Responsibilities

• Review customer specifications, technical documentation and requirements to prepare accurate technical and commercial quotations.
• Coordinate with engineering and manufacturing teams to translate requirements into solutions.
• Manage customer orders from receipt to delivery ensuring technical accuracy and regulatory compliance.
• Act as the primary contact for customers throughout project execution with regular updates on status and lead times.
• Support sales by managing quotation follow-ups and driving opportunity conversion.
• Provide technical guidance and product support for catalog material related to explosion-proof equipment and power distribution & control solutions.
• Coordinate drawing approvals, technical clarifications, and project communications between customers and internal teams.
• Build strong relationships with customers, distributors, and sales colleagues to ensure high customer satisfaction.
• Collaborate with international teams across Europe including engineering, operations, manufacturing, and customer service.

Skills

Electrical fundamentals

Technical drawings

Customer focus

Communication skills

Organizational skills

Cross-functional collaboration

Problem solving

Remote work capable

SAP/ERP knowledge

MS Office

Education

Bachelor's in Electrical/Industrial/Electromechanical Eng

Tools

ERP systems (SAP)

Job description

Eaton seeks a Customer Service Engineer for its Crouse-Hinds / CEAG unit in a 100% remote role, supporting industrial customers across Spain and select export markets. You will handle technical quotations, order processing, and delivery follow-up, coordinating with engineering, sales and manufacturing teams.

The role blends technical support with project coordination for explosion-proof equipment and power distribution solutions.