Impact-Driven Operations & Growth Analyst | Barcelona

Heetch

Bellprat

On-site

EUR 32,000 - 52,000

Full time

3 days ago

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Job summary

Heetch is seeking a Business Operations Analyst in Barcelona to analyze business data and drive strategic decisions. You will report to the CEO and collaborate with General Managers, Growth Managers, and Customer Service leadership.

You’ll have access to data, shape your own scope, and impact the business results in a fast-paced, ambiguous environment. The role emphasizes SQL, Excel, data visualization, and AI-assisted automation, with responsibilities spanning marketplace pricing, growth

Qualifications

Fluent in French and English; eligible for the VIE program.
Resourceful with a hands-on approach; able to operate with ambiguity.
Proactive, bring ideas, and take initiative to implement.
Able to switch between SQL queries, Zendesk workflows, and executive decks in a day.
Solid in Excel and SQL and comfortable with data visualization tools.
Daily use of AI tools (Claude) and rigorous approach to data.

Responsibilities

Marketplace & pricing: monitor supply, demand, reliability and derive pricing recommendations.
Growth: analyze acquisition funnels, retention, and measure initiatives and CRM actions.
Customer Service: support roadmap, track KPIs, build dashboards, optimize tools and automations.
Trust & safety: monitor behavior, adjust processes and automations to balance marketplace dynamics.
Automation: build automated workflows for Growth, Product and Customer Service teams using AI tools.