(VIE) Business Operations Analyst — Barcelona

Heetch; Barcelona; On-site; EUR 32,000 - 52,000; Full time

Job summary

Heetch is seeking a Business Operations Analyst in Barcelona to turn data into clear business actions. You’ll work directly with senior leadership, turning stakeholder feedback into concrete problems and root-cause solutions across pricing, growth, customer service, and product support.

The role blends analytics with hands-on automation and dashboard development. You’ll use SQL, Excel, and data-visualization tools daily, engaging with Zendesk workflows and Claude AI to streamline processes.

Qualifications

• Fluent in French and English, eligible for the VIE program.
• Proficient in Excel and SQL; able to handle data analysis.
• Experience with data visualization tools and dashboards.
• Able to switch between SQL queries, Zendesk workflows, and executive decks.
• Comfortable with ambiguity and driving initiatives in a small team.

Responsibilities

• Marketplace & pricing: monitor supply, demand and reliability; propose pricing and settings.
• Growth: analyze funnels, identify opportunities, measure initiatives and CRM actions.
• Customer Service: help shape strategy, track KPIs, build dashboards and tools.
• Trust & safety: monitor behavior and adjust processes and automations.
• Automation: implement workflows using AI tools across teams.

Skills

French

English

SQL

Excel

Data visualization

AI tools (Claude)

Tools

Zendesk

Claude AI

Job description

(VIE) Business Operations Analyst — Barcelona

Heetch connects drivers and passengers across several markets. After a deep restructuring, we’re now a small, agile core team with one goal: putting the business back on a sustainable path. It won’t be easy. But few places will let you have this much impact this early.

Our values:

• Play for the team
• Make it happen (impact comes first)
• Be kind (we’re socially aware and we listen to each other)
• Think different

Your role

You’ll be our go-to person for Business Analysis and business data. You’ll report directly to the CEO and be the right hand of the General Managers, the Growth Managers and the Head of Customer Service. You’ll have full access to our data and the freedom to build your own routines. Your stakeholders will share feedback and hunches. Your job is to turn them into the problems that really matter, dig down to the root cause, and work out solutions with the teams involved. This role is for someone who’s comfortable with ambiguity, can shape their own scope, and wants to see your work show up in the business results. And there’s no shortage of things to improve.

What will you do?

• Marketplace & pricing: keep a close eye on supply, demand and reliability, and turn what you see into clear recommendations on pricing and marketplace settings.
• Growth: dig into acquisition funnels and retention, spot the biggest opportunities, and measure what works, from new initiatives to our regular acquisition and CRM actions.
• Customer Service: help the Head of Customer Service shape the strategy and project roadmap, track KPIs, build dashboards and fine-tune our tools and automations.
• Trust & safety: track driver and passenger behavior and its impact on the marketplace, then adjust our disciplinary processes and automations to keep things balanced.
• Automation: automate processes for the Growth, Product and Customer Service teams, with automated workflows and AI tools like Claude.

Does it sound like you?

• You’re fluent in French and English, and eligible for the VIE program
• You’re resourceful: when you’re stuck, you find a way
• You’re proactive. You bring ideas to the table and act on them
• You enjoy switching from a SQL query to a Zendesk workflow to a CEO deck, all in the same day
• You’re solid in Excel and SQL and comfortable with data visualization tools
• You use AI every day, and you use it rigorously
• You stay calm and deliver when things are uncertain
• Even better if you know the mobility sector and you’re a regular Heetch user!

Why join us?

• Work with the CEO from day one and help shape important strategic decisions
• A wide scope: business, growth, customer service and product
• Real ownership: what you build gets used right away
• We’re committed to a safe and inclusive workplace, and to building a team with diverse backgrounds, skills and perspectives.
• Ride with Pride at Heetch
• We’re all about building a diverse, inclusive team where everyone feels safe, seen and celebrated. Different backgrounds, perspectives, and vibes? Bring it on. That’s how we grow.
• And hey — studies show some people (especially women and early-career folks) hold back from applying unless they tick every single box. Don’t do that. If this role sparks something in you, but you’re not sure you match everything — apply anyway. We care about potential, mindset, and energy just as much as experience.
• Everyone’s welcome on the Ride