Hybrid IT Support Analyst: Windows, 365 & Service Desk

IDILIQ Group; Mijas; Híbrido; EUR 28 000 - 34 000; Tempo integral

Resumo da oferta

IDILIQ Group is seeking an IT Service Desk professional to join our ICT team in Mijas Costa, Málaga. You will provide first- and second-line IT support, resolve incidents and service requests, and help users get the most from their technology.

The role reports to the ISC Head of Department and collaborates with specialist ICT teams. Required are experience in IT service desk or desktop support, solid Windows and Microsoft 365 skills, and English/Spanish proficiency.

Qualificações

• Experience in IT service desk, helpdesk or desktop support.
• Proficient Windows and Microsoft 365 support; basic networking.
• Clear documentation and ticketing workflow skills.
• Spanish fluency with strong English proficiency.

Responsabilidades

• Provide first- and second-line IT support.
• Own and manage Service Desk tickets from diagnosis to resolution.
• Handle routine account and device tasks per procedures.
• Escalate complex issues to ICT teams as needed.
• Document support processes and assist with rollouts.

Conhecimentos

IT service desk

Windows support

Microsoft 365

Networking fundamentals

Active Directory

Entra ID

ITSM processes

PowerShell

Remote desktop

Ferramentas

ServiceDesk Plus

Intune

PowerShell

Remote Desktop Services

ITIL

Descrição da oferta de emprego

IDILIQ Group is seeking an IT Service Desk professional to join our ICT team in Mijas Costa, Málaga. You will provide first- and second-line IT support, resolve incidents and service requests, and help users get the most from their technology.

The role reports to the ISC Head of Department and collaborates with specialist ICT teams. Required are experience in IT service desk or desktop support, solid Windows and Microsoft 365 skills, and English/Spanish proficiency.