Hybrid IT Service Desk Technician

SmartRecruiters, Inc.; Santa Oliva; Ibrido; EUR 26.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Subsidized canteen

Free language courses

Transport support

Coaching services

Descrizione del lavoro

Applus+ IDIADA, a global automotive engineering leader, invites you to join their IT Service Desk team. The role focuses on first‑ and second‑line technical support, incident resolution, and ensuring a high‑quality user experience across the organization.

They value experienced professionals with strong English communication, ITIL knowledge, and collaborative teamwork, offering a hybrid work model and wellbeing benefits including subsidized canteen, language courses, transport and coaching

Competenze

• Minimum 1 year of IT Service Desk/Help Desk experience.
• Good English communication skills.
• ITIL Foundation certification or knowledge of IT Service Management.
• Basic knowledge of Linux is desirable.
• Strong documentation of technical issues and resolutions.

Mansioni

• Provide first‑line and second‑line technical support to employees via tickets, phone, email, and in person.
• Troubleshoot hardware, software, OS, and application issues to restore service quickly.
• Manage incidents and requests following ITSM processes and SLAs.
• Install, configure, and support desktops, laptops, mobile devices, printers, and peripherals.
• Support Windows environments, Microsoft 365, and corporate applications.
• Troubleshoot network connectivity (TCP/IP, LAN/WAN, Wi‑Fi, VPN).
• Assist with user accounts, access permissions, password resets, and identity requests.
• Create and maintain technical documentation and knowledge base articles.
• Monitor recurring issues and identify opportunities for process improvements.
• Ensure high customer satisfaction through effective communication and follow‑ups.

Conoscenze

English proficiency

Customer support

Teamwork

Documentation skills

Attention to detail

Formazione

ITIL Foundation certification

Strumenti

Ticketing systems

Windows support

MDM platforms

Linux basics

Microsoft 365

Descrizione del lavoro

Applus+ IDIADA, a global automotive engineering leader, invites you to join their IT Service Desk team. The role focuses on first‑ and second‑line technical support, incident resolution, and ensuring a high‑quality user experience across the organization.

They value experienced professionals with strong English communication, ITIL knowledge, and collaborative teamwork, offering a hybrid work model and wellbeing benefits including subsidized canteen, language courses, transport and coaching