IT Tech Support Analyst

IDILIQ Group; Mijas; Hybrid; EUR 28.000 - 34.000; Vollzeit

Zusammenfassung

IDILIQ Group is seeking an IT Service Desk professional to join our ICT team in Mijas Costa, Málaga. You will provide first- and second-line IT support, resolve incidents and service requests, and help users get the most from their technology.

The role reports to the ISC Head of Department and collaborates with specialist ICT teams. Required are experience in IT service desk or desktop support, solid Windows and Microsoft 365 skills, and English/Spanish proficiency.

Qualifikationen

• Experience in IT service desk, helpdesk or desktop support.
• Proficient Windows and Microsoft 365 support; basic networking.
• Clear documentation and ticketing workflow skills.
• Spanish fluency with strong English proficiency.

Aufgaben

• Provide first- and second-line IT support.
• Own and manage Service Desk tickets from diagnosis to resolution.
• Handle routine account and device tasks per procedures.
• Escalate complex issues to ICT teams as needed.
• Document support processes and assist with rollouts.

Kenntnisse

IT service desk

Windows support

Microsoft 365

Networking fundamentals

Active Directory

Entra ID

ITSM processes

PowerShell

Remote desktop

Tools

ServiceDesk Plus

Intune

PowerShell

Remote Desktop Services

ITIL

Jobbeschreibung

Join our ICT team in Mijas Costa, Málaga, to provide first- and second-line IT support, resolve incidents and service requests, and help users get the most from their technology. You will report to the ISC Head of Department and work closely with specialist ICT teams.

What you’ll do

• Support users remotely and on site with Windows, Microsoft 365, hardware, applications, printing and connectivity issues.
• Own Service Desk tickets from initial diagnosis to resolution, documenting actions and keeping users informed.
• Handle routine account, access, endpoint and mobile-device tasks under approved procedures.
• Escalate complex issues and suspected security incidents to specialist ICT teams.
• Document and maintain support processes, procedures and knowledge articles, capturing repeatable solutions and improvements. Assist with equipment and application rollouts.

What you’ll bring

• Previous IT Service Desk, Helpdesk or Desktop Support experience.
• Practical Windows and Microsoft 365 support skills, knowledge of networking fundamentals and connectivity troubleshooting, plus basic Active Directory, Entra ID and remote-access knowledge.
• Experience using ticketing tools, with methodical troubleshooting and clear, structured process documentation skills.
• Professional working proficiency in Spanish. High proficiency in English, both spoken and written, is essential.
• Strong customer service, communication, prioritization and teamwork, with responsible handling of information and access.
• Intune, Microsoft 365 administration, ServiceDesk Plus or similar ITSM tools, Remote Desktop Services, basic PowerShell or ITIL. Experience with distributed or hospitality environments, technical documentation and technology rollouts is also welcome.

Working arrangements

Hybrid role based in CDS, Malaga, with on-site support when required. Participation in the support rota and flexibility for deployments or urgent incidents are expected. Planned out-of-hours, weekend or bank-holiday cover may apply, subject to agreed conditions.