Madrid IT Service Desk Specialist - Windows, O365 & Citrix

Cigna; Madrid; On-site; EUR 26,000 - 34,000; Full time

Job summary

Cigna, a global health insurer, invites an experienced IT Service Desk Analyst to join the Madrid office. You will deliver frontline support for onsite and remote users, manage incidents via ServiceNow, and maintain user access across applications as part of the Technology, Engineering and Operations group.

Reporting to the Service Desk Team Leader, you will work full-time at the Madrid office, demonstrate strong communication in Spanish and English, and contribute to continuous service

Qualifications

• Two years of experience within an IT support team.
• Experience with Microsoft O365 and Windows 11 is required.
• Active Directory, Citrix, SCCM and Exchange account maintenance skills.

Responsibilities

• Provide technical support to onsite and remote users.
• Install, configure and support (IMAC) end-user devices.
• Manage/monitor IT Service Desk Incidents and Service Request via ServiceNow.
• Manage User system access for various applications.
• Identify ways to improve the quality of the service provided and/or the efficiency of the processes within the team.
• Ensure all incidents are managed following targets set out in SLA.
• Escalate any issues/ outages to the IT Service Desk Team leader.

Skills

Fluent in Spanish and English

IT support experience

Incident management

Tools

Microsoft O365

Active Directory

Citrix Support

SCCM

Exchange

Networking

Patch management

Job description

Cigna, a global health insurer, invites an experienced IT Service Desk Analyst to join the Madrid office. You will deliver frontline support for onsite and remote users, manage incidents via ServiceNow, and maintain user access across applications as part of the Technology, Engineering and Operations group.

Reporting to the Service Desk Team Leader, you will work full-time at the Madrid office, demonstrate strong communication in Spanish and English, and contribute to continuous service