Hybrid IT Service Desk Technician

SmartRecruiters, Inc.; l'Albornar; Hybrid; EUR 26,000 - 36,000; Full time

Job summary

Applus+ IDIADA, a global automotive engineering leader, seeks an IT Service Desk Technician to provide first- and second-line support across the organization. You will troubleshoot hardware, software, and network issues, handle incidents and service requests, and maintain documentation in line with ITSM processes.

The role requires at least 1 year in IT service desk or desktop support, excellent English communication, and basic Linux knowledge. ITIL Foundation is desirable.

Qualifications

• 1 year of IT service desk or desktop support experience.
• Strong English communication (written and spoken).
• ITIL Foundation knowledge or certification.

Responsibilities

• Provide first- and second-line IT support via ticketing, phone, email, and remote assistance.
• Diagnose and resolve hardware, software, OS, and application issues.
• Manage incidents and service requests per ITSM processes and SLAs.
• Install and support desktops, laptops, mobile devices, printers, and peripherals.
• Support Windows environments and Microsoft 365 applications.
• Create and maintain technical docs and knowledge base articles.
• Assist with user accounts, access, and password resets.
• Monitor recurring issues and suggest process improvements.

Skills

IT support

Desktop support

Communication skills

Teamwork

Troubleshooting

Education

ITIL Foundation

Tools

MDM

Windows OS

Microsoft 365

Linux basics

Job description

Applus+ IDIADA, a global automotive engineering leader, seeks an IT Service Desk Technician to provide first- and second-line support across the organization. You will troubleshoot hardware, software, and network issues, handle incidents and service requests, and maintain documentation in line with ITSM processes.

The role requires at least 1 year in IT service desk or desktop support, excellent English communication, and basic Linux knowledge. ITIL Foundation is desirable.