Madrid IT Service Desk Analyst - Windows, O365 & Citrix

Cigna Healthcare; Madrid; On-site; EUR 32,000 - 42,000; Full time

Job summary

Cigna Healthcare, Madrid, is seeking an experienced IT Service Desk Analyst to join the Technology, Engineering, and Operations group. The successful candidate will provide operational support, account administration, and incident management for onsite and remote users.

You will work full-time from the Madrid office, supporting Microsoft O365, Windows 11, Active Directory, Citrix, SCCM, and Exchange, with a focus on delivering high-quality service and meeting SLA targets.

Qualifications

• Two years of experience within an IT support team.
• Fluent in Spanish and English, with verbal and written communication proficiency.
• Experience with Microsoft O365 and Windows 11.

Responsibilities

• Provide technical support to onsite and remote users.
• Install, configure and support (IMAC) end-user devices.
• Manage/monitor IT Service Desk Incidents and Service Request via ServiceNow.
• Manage User system access for various applications.
• Identify ways to improve the quality of the service provided and/or the efficiency of the processes within the team.
• Ensure all incidents are managed following targets set out in SLA.
• Escalate any issues/ outages to the IT Service Desk Team leader.

Skills

Bilingual Spanish-English

IT support

Incident management

Microsoft O365

Windows 11

Active Directory

Citrix

SCCM

Exchange

Networking

Patching

Tools

ServiceNow

Job description

Cigna Healthcare, Madrid, is seeking an experienced IT Service Desk Analyst to join the Technology, Engineering, and Operations group. The successful candidate will provide operational support, account administration, and incident management for onsite and remote users.

You will work full-time from the Madrid office, supporting Microsoft O365, Windows 11, Active Directory, Citrix, SCCM, and Exchange, with a focus on delivering high-quality service and meeting SLA targets.