Dutch-Speaking Customer Sales Rep (Hybrid Barcelona)

Concentrix Spain Business Process Outsourcing S.L.U.; Barcelona; Hybrid; EUR 20,000 - 22,000; Full time

Benefits offered by this job

Hybrid option after two months

Full paid training

Career development program

Specialised courses

Job summary

Concentrix Spain Business Process Outsourcing S.L.U. in Barcelona is hiring a Dutch-speaking Customer Service Sales Representative with a Hybrid work model.

You will handle inbound post-sales requests, respond to queries, and perform outbound calls to resolve issues while cross-selling when appropriate. The role requires at least 1 year of relevant experience, strong communication, and a passion for IT products.

Qualifications

• Bilingual Dutch and fluent English.
• Minimum 1 year of relevant experience.
• Strong communication skills.
• Knowledge of sales techniques (up-/cross-selling, objections).
• Customer-driven with sales motivation.
• Target-oriented and achievement focused.
• IT-savvy with interest in IT products.
• Active listening to understand customer needs.
• Ability to qualify customer needs.
• Exceptional customer-facing and care skills.

Responsibilities

• Handle inbound activity (calls, emails, chat, tasks) of post-sales requests.
• Respond quickly to inbound queries.
• Make outbound calls to resolve issues with customers and internal teams.
• Create quotes and follow up with cross-selling.
• Maintain knowledge of Store portfolio and post-sales processes.
• Initiate and manage post-sales tasks: cancellations, claims, order/delivery follow-up, refunds, escalations using CRM and Order Status Suite.

Skills

Dutch language

English language

Communication skills

Sales techniques

Customer focus

Target orientation

IT knowledge

Listening skills

Qualification of needs

Customer care skills

Tools

CRM tools

Order Status Suite

Job description

Concentrix Spain Business Process Outsourcing S.L.U. in Barcelona is hiring a Dutch-speaking Customer Service Sales Representative with a Hybrid work model.

You will handle inbound post-sales requests, respond to queries, and perform outbound calls to resolve issues while cross-selling when appropriate. The role requires at least 1 year of relevant experience, strong communication, and a passion for IT products.