Dutch-Speaking Customer Service Pro (Hybrid, Barcelona)

CNX; Valencia; Hybrid; EUR 24,000 - 25,000; Full time

Benefits offered by this job

Central office in Barcelona

Full paid training

Career development programs

Job summary

Concentrix Valencia is seeking a Customer Service Representative who speaks Dutch, with strong English, to join our hybrid team and support automotive brands worldwide.

You will handle incoming contacts, log details, maintain product knowledge, escalate issues, guide customers through claims, and monitor service performance. The role offers a 39-hour weekly schedule, a permanent contract, and full training. We also operate a central office in Barcelona with a competitive package.

Qualifications

• Proficient or bilingual in Dutch plus an advanced level English.
• Good disposition to work in a customer service environment.
• Customer care skills – ability to listen to and understand the customers’ needs.
• Take ownership of, and progress calls to resolution.

Responsibilities

• Take incoming customer contacts (phone, email, chat) and resolve users’ demands.
• Log call details onto management systems and provide response and resolution within SLA.
• Maintain service and product knowledge and expertise.
• Escalate potential service issues.
• Guide customers through the claims process.
• Monitor and report on customer service performance.
• Stay up to date with latest products, processes and policy changes.

Skills

Dutch

English

Tools

Windows

MS Office

Job description

Concentrix Valencia is seeking a Customer Service Representative who speaks Dutch, with strong English, to join our hybrid team and support automotive brands worldwide.

You will handle incoming contacts, log details, maintain product knowledge, escalate issues, guide customers through claims, and monitor service performance. The role offers a 39-hour weekly schedule, a permanent contract, and full training. We also operate a central office in Barcelona with a competitive package.