Dutch-Speaking Customer Advocate — Hybrid

Concentrix; Valencia; Hybrid; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Full paid training

Career development programs

Central office in Barcelona

Job summary

Concentrix is hiring a Customer Representative (Dutch-speaking) for a hybrid role based in Barcelona. You will handle multiple channels (phone, email, chat), resolve customer requests within SLA, and maintain product and policy knowledge while guiding customers through processes.

Fluency in Dutch and advanced English are required, with a strong customer-care orientation. The position offers a permanent contract, full training, and opportunities for career development in a global tech and

Qualifications

• Proficient in Dutch and English.
• Experience in customer service is beneficial.
• Strong communication and problem-solving skills.

Responsibilities

• Handle incoming customer contacts via telephone, email, chat and other alerts and resolve user requests.
• Log call details onto the system and provide timely responses within SLA.
• Maintain up-to-date knowledge of products, processes and policies.
• Escalate potential service issues when needed.
• Guide customers through the claims or service processes.
• Monitor and report on customer service performance.

Skills

Dutch

English

Job description

Concentrix is hiring a Customer Representative (Dutch-speaking) for a hybrid role based in Barcelona. You will handle multiple channels (phone, email, chat), resolve customer requests within SLA, and maintain product and policy knowledge while guiding customers through processes.

Fluency in Dutch and advanced English are required, with a strong customer-care orientation. The position offers a permanent contract, full training, and opportunities for career development in a global tech and