Dutch-Speaking Customer Sales Advisor | Hybrid Barcelona

CNX; Barcelona; Hybrid; EUR 20,000 - 22,000; Full time

Benefits offered by this job

Full-time hours

Salary 20,000€ gross year base + 2,000

Office Barcelona

Referral bonus

Training provided

Career development

Job summary

Concentrix in Barcelona is seeking a Customer Service Sales Representative (Dutch-speaking) to join our hybrid team. You will handle inbound post-sales requests, respond to queries quickly, and work across CRM and order tools to ensure excellent service.

You will use cross-selling techniques, stay customer-focused, and develop product knowledge to support brands we power worldwide. Fluency in Dutch and English, plus at least 1 year of experience, are preferred.

Qualifications

• Are bilingual or proficient in Dutch and fluent in English
• Have minimum of 1 year relevant experience
• Have strong communication skills
• Knowledge of sales techniques (up-/cross-selling, objection handling)
• Are customer driven and motivated to work in sales
• Are achievement and target oriented
• Have IT knowledge and technical understanding
• Have strong personal interest & curiosity in IT products and applications
• Have real capability to listen to customers
• Can conduct effective qualification skills to ensure a comprehensive understanding of customer needs
• Have exceptional customer facing and customer care skills

Responsibilities

• Mainly handle inbound activity (calls, emails, chat, tasks) of customer post sales requests
• Fast and effective reply to inbound queries
• Make outbound calls when necessary to solve issues with customers and different internal business units
• Create quote and follow up with cross selling / up selling and a proactive and service attitude
• Ensuring personal knowledge of the Store portfolio and Post sales processes are maintained
• Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer centric approach.

Skills

Bilingual Dutch & English

1 year experience

Strong communication

Sales techniques

Customer driven

Achieve targets

IT knowledge

Interest in IT products

Listen to customers

Qualification skills

Customer care

Job description

Concentrix in Barcelona is seeking a Customer Service Sales Representative (Dutch-speaking) to join our hybrid team. You will handle inbound post-sales requests, respond to queries quickly, and work across CRM and order tools to ensure excellent service.

You will use cross-selling techniques, stay customer-focused, and develop product knowledge to support brands we power worldwide. Fluency in Dutch and English, plus at least 1 year of experience, are preferred.