Hotel Front Desk Specialist — Guest Experience Lead

Empresa Confidencial; Madrid; On-site; EUR 25,000 - 30,000; Full time

Job summary

A hospitality company based in Madrid is seeking a dedicated Receptionist to manage the front desk operations. This full-time role involves ensuring exceptional customer service while addressing student queries and overseeing check-ins. The ideal candidate is enthusiastic and problem-solving, becoming the first point of contact for residents. The position offers a dynamic work environment with weekly shifts.

Qualifications

• Experience in a customer-facing role is preferred.
• Enthusiastic and dedicated with a focus on customer experience.
• Ability to manage a busy reception area effectively.

Responsibilities

• Manage the reception and act as the first point of contact.
• Ensure smooth check-in and check-out for students.
• Resolve complaints and maintain good rapport with residents.
• Demonstrate company product knowledge and core values.

Skills

Customer service experience

Team player

Problem-solving skills

Communication skills

Job description

A hospitality company based in Madrid is seeking a dedicated Receptionist to manage the front desk operations. This full-time role involves ensuring exceptional customer service while addressing student queries and overseeing check-ins. The ideal candidate is enthusiastic and problem-solving, becoming the first point of contact for residents. The position offers a dynamic work environment with weekly shifts.