Front Desk Lead – Guest Services & Training

Meliá Hotels International; Madrid; Remote; EUR 19,000 - 23,000; Full time

Job summary

Madrid Marriott is seeking a friendly Front Desk Clerk to greet guests, verify identity and payment at check-in, and assign rooms with accuracy. You will enter guest preferences, process payments, and issue keys while upholding Marriott standards of service.

Responsibilities include balancing cash, preparing daily reports, assisting guests with directions, and coordinating with other departments to meet guest requests.

Qualifications

• Education: High school diploma or GED equivalent.
• Experience: At least 1 year of front desk or guest services experience.
• Good communication and customer service skills.

Responsibilities

• Check-in guests, verify identity and payment, and assign rooms.
• Set up guest accounts and issue room keys per preferences.
• Process payments, vouchers, and postings; balance cash at shift end.
• Assist guests with directions and coordinate with other departments to meet requests.

Skills

Guest services

Cash handling

Communication

Problem solving

Education

High school diploma

Tools

POS systems

Computers

Job description

Madrid Marriott is seeking a friendly Front Desk Clerk to greet guests, verify identity and payment at check-in, and assign rooms with accuracy. You will enter guest preferences, process payments, and issue keys while upholding Marriott standards of service.

Responsibilities include balancing cash, preparing daily reports, assisting guests with directions, and coordinating with other departments to meet guest requests.