Guest Reservations Specialist

Wyndham Hotels & Resorts; Mijas; Presencial; USD 25.602 - 37.239; Jornada completa

Descripción de la vacante

Join a pioneering company in the hospitality industry as a reservation agent, where you'll play a vital role in enhancing guest experiences. This exciting position involves managing reservations, providing exceptional service, and collaborating with various teams to ensure a seamless booking process. With a commitment to excellence and a supportive work culture, you will thrive in a dynamic environment that values your contributions. If you have a passion for hospitality and a knack for organization, this opportunity is perfect for you. Be part of a growing team that is dedicated to delivering unforgettable experiences to guests in beautiful locations.

Formación

• Experience in customer service or call center environment.
• Proficiency in Opera Cloud or alternative brand PMS.

Responsabilidades

• Manage reservation calls and emails professionally.
• Administer new and existing reservations accurately.
• Act as pre-arrival contact for clients.

Conocimientos

Exceptional service

Communication

Organisation

Problem resolution

Self-motivation

Multitasking

Driving Result

Positivity

Accountability

Educación

Minimum of 1-year experience in customer service

Herramientas

Opera Cloud

Microsoft Excel

Microsoft Outlook

Microsoft Word

IDEAS

Duetto

OTA Insights

STR Global

Descripción del empleo

Join a pioneering company in the hospitality industry as a reservation agent, where you'll play a vital role in enhancing guest experiences. This exciting position involves managing reservations, providing exceptional service, and collaborating with various teams to ensure a seamless booking process. With a commitment to excellence and a supportive work culture, you will thrive in a dynamic environment that values your contributions. If you have a passion for hospitality and a knack for organization, this opportunity is perfect for you. Be part of a growing team that is dedicated to delivering unforgettable experiences to guests in beautiful locations.