Revenue & Reservation Agent

InterContinental Hotels Group; Barcelona; Presencial; EUR 26.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounted international room rates

Room for professional growth

Training programmes and access to IHG\

Descripción de la vacante

InterContinental Hotels Group in Barcelona is seeking a Reservations Agent to handle guest room reservations, changes and cancellations, and coordinate with Front Desk, Credit, Sales and Concierge to ensure accurate bookings.

You will have a Bachelor's in hospitality and 2+ years in reservations; fluent in Spanish and English, with German valued. Opera PMS knowledge is a plus. Great growth opportunities within a leading hospitality group.

Formación

• Bachelor's degree in hospitality or related field.
• 2+ years' experience in reservations.
• Fluent in local language and English; German is a plus.
• Proactive, positive, energetic, team-oriented.
• Opera PMS knowledge is highly valuable.

Responsabilidades

• Handle guest room reservations, changes and cancellations per guidelines.
• Follow up on small party groups (9 rooms or less) and guarantee them.
• Manage group rooming lists under Sales Department supervision.
• Ensure communication with Credit, Sales, Concierge and Front Desk teams.
• Handle deposits and cancellation fees with Front Desk.
• Ensure reservation accuracy across segments and channels.
• Manage no-shows and non-guaranteed reservations.
• Provide personalized guest service and destination information.

Conocimientos

Guest service

Teamwork

Proactive attitude

Communication

Attention to detail

Educación

Bachelor's degree in hospitality

Herramientas

Opera PMS

Descripción del empleo

Your day-to-day

• Handle all requests for guest room reservations, changes and cancellations in according with the established guidelines.
• Follow up on small party groups (9 rooms or less) and make sure they are guaranteed
• Handle group rooming lists with the supervision of the Sales Department
• Follow up on any possible fraudulent reservation that may impact the revenue performance
• Ensure that communication with other departments, especially Credit, Sales, Concierge and Front Desk and any other concerned department is maintained
• Make sure deposits and cancellation fees are handle and done by the Front Desk Team
• Ensures reservation accuracy (segment, channel, routings, traces, etc)
• Handle no shows and control non-guaranteed reservations
• Provide personalized and attentive guest service, attending and adapting to the guest's requests and needs as well as providing all necessary information about the hotel facilities and destination.

What we need from you

• Bachelor's degree in hospitality or related field.
• 2+ years' experience working in the reservations department.
• Must be fluent in local language and English, German will be highly valuable.
• Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.
• Opera PMS knowledge will be highly valuable.

What to expect from us

• Discounted international room rates.
• Room for professional growth in one of the largest hospitality companies.
• Training programmes and access to IHG's training tool.
• Uniform and laundry service.
• Meals whilst on duty.
• Private health insurance discount.
• Kimpton Benefits: our platform with exclusive discounts for employees.
• Cool work environment and lots of fun!