Guest Reservations & Revenue Specialist

InterContinental Hotels Group; Barcelona; Presencial; EUR 26.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounted international room rates

Room for professional growth

Training programmes and access to IHG\

Descripción de la vacante

InterContinental Hotels Group in Barcelona is seeking a Reservations Agent to handle guest room reservations, changes and cancellations, and coordinate with Front Desk, Credit, Sales and Concierge to ensure accurate bookings.

You will have a Bachelor's in hospitality and 2+ years in reservations; fluent in Spanish and English, with German valued. Opera PMS knowledge is a plus. Great growth opportunities within a leading hospitality group.

Formación

• Bachelor's degree in hospitality or related field.
• 2+ years' experience in reservations.
• Fluent in local language and English; German is a plus.
• Proactive, positive, energetic, team-oriented.
• Opera PMS knowledge is highly valuable.

Responsabilidades

• Handle guest room reservations, changes and cancellations per guidelines.
• Follow up on small party groups (9 rooms or less) and guarantee them.
• Manage group rooming lists under Sales Department supervision.
• Ensure communication with Credit, Sales, Concierge and Front Desk teams.
• Handle deposits and cancellation fees with Front Desk.
• Ensure reservation accuracy across segments and channels.
• Manage no-shows and non-guaranteed reservations.
• Provide personalized guest service and destination information.

Conocimientos

Guest service

Teamwork

Proactive attitude

Communication

Attention to detail

Educación

Bachelor's degree in hospitality

Herramientas

Opera PMS

Descripción del empleo

InterContinental Hotels Group in Barcelona is seeking a Reservations Agent to handle guest room reservations, changes and cancellations, and coordinate with Front Desk, Credit, Sales and Concierge to ensure accurate bookings.

You will have a Bachelor's in hospitality and 2+ years in reservations; fluent in Spanish and English, with German valued. Opera PMS knowledge is a plus. Great growth opportunities within a leading hospitality group.