Guest Experience Specialist - Front Desk

Hotel101 Global; Madrid; Presencial; EUR 23.000 - 32.000; Jornada completa

Descripción de la vacante

Hotel101 Global is seeking a Front Desk Officer to deliver outstanding guest service at the front desk, handling check-ins, check-outs, and inquiries. The role supports smooth operations by processing reservations and payments, maintaining digital kiosks, and coordinating with lobby teams to boost guest satisfaction and efficiency.

The candidate will process room reservations, cancellations, and modifications accurately, assist with digital check-in, and ensure all transactions are documented

Formación

• Bachelor’s degree in Hospitality, Tourism, or related field.
• Strong guest service and communication skills.
• Experience with front desk operations and payments processing preferred.

Responsabilidades

• Welcome guests and manage check-in/check-out efficiently.
• Verify and modify reservations accurately.
• Handle guest requests and complaints promptly and professionally.
• Process payments via cash, card, and digital methods.
• Maintain digital kiosks and lobby operations for smooth service.

Conocimientos

Guest service

Check-in/out

Reservations

Payments processing

Educación

Bachelor's degree in Hospitality

Herramientas

POS systems

Digital kiosks

Credit card machines

Descripción del empleo

Hotel101 Global is seeking a Front Desk Officer to deliver outstanding guest service at the front desk, handling check-ins, check-outs, and inquiries. The role supports smooth operations by processing reservations and payments, maintaining digital kiosks, and coordinating with lobby teams to boost guest satisfaction and efficiency.

The candidate will process room reservations, cancellations, and modifications accurately, assist with digital check-in, and ensure all transactions are documented