Front Office Agent — Guest Experience Specialist

odysseyhotelgroup; Barcelona; Presencial; EUR 18.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee discounts

Career development

Dynamic team

Descripción de la vacante

Odyssey Hotel Group is seeking a highly motivated Front Office Agent for LABTWENTYTWO, located near Barcelona. The role focuses on delivering excellent guest service and ensuring smooth front office operations in a dynamic environment.

You will greet guests, manage check-in/out in line with brand standards, and maintain accurate guest records, while upholding health and safety standards. The ideal candidate has prior hotel experience, strong communication, and the ability to multitask.

Formación

• Prior experience in a similar role within the hotel industry.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks and prioritize effectively.
• Problem-solving skills and a guest-focused mindset.
• Flexibility to work shifts, including weekends and holidays.

Responsabilidades

• Greet guests with a warm and friendly attitude.
• Ensure a smooth check-in/out process for all guests in line with brand standards.
• Maintain accurate guest records, including personal information, payment details, and preferences.
• Comply with hotel security, fire regulations, and all health and safety legislation.
• Handle complaints in a professional manner.

Conocimientos

Customer service

Communication skills

Multitasking

Team player

Flexibility

Herramientas

Opera

Microsoft Office

Descripción del empleo

Odyssey Hotel Group is seeking a highly motivated Front Office Agent for LABTWENTYTWO, located near Barcelona. The role focuses on delivering excellent guest service and ensuring smooth front office operations in a dynamic environment.

You will greet guests, manage check-in/out in line with brand standards, and maintain accurate guest records, while upholding health and safety standards. The ideal candidate has prior hotel experience, strong communication, and the ability to multitask.