Front Office Supervisor — Guest Experience Leader

odysseyhotelgroup; Barcelona; Presencial; EUR 28.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounted stays at Marriott hotels全球

Free parking

Gym access

Staff meals

Descripción de la vacante

Odyssey Hotel Group is seeking a Front Office Supervisor to oversee daily operations and deliver outstanding guest experiences across our properties in Europe. You will lead the Front Office team on shift, ensure smooth check-ins/outs, and maintain service standards while acting as a role model for the team.

The ideal candidate has 1–2 years in Front Office or supervisory roles in hospitality, fluency in Spanish and English, and experience with Opera PMS or Marriott systems.

Formación

• At least 1–2 years in Front Office or a supervisory role in hospitality.
• Education in hospitality or tourism is a plus.
• Fluent in Spanish and English; other languages are a plus.
• Guest-oriented, proactive, and solution-driven.
• Organized, stress-resistant, and able to multitask in a fast-paced environment.
• Strong communication skills and ability to motivate others.
• Flexible to work different shifts, including weekends and holidays.
• Experience with Opera PMS; Marriott systems are a plus.

Responsabilidades

• Supervise and support the Front Office team during daily operations and shifts.
• Ensure smooth check-ins, check-outs, room allocations, and guest requests.
• Lead by example and maintain excellent service standards.
• Handle guest complaints and special requests professionally.
• Support onboarding, training, and coaching of associates.
• Coordinate with Housekeeping, Engineering, and F&B for seamless experiences.
• Assist with shift planning, cash handling, and operational procedures.
• Ensure lobby and Front Office areas are organized and welcoming.
• Support the Front Office Manager with admin and operational tasks.

Conocimientos

Guest service

Leadership

Communication skills

Multitasking

Organization

Stress resistance

Educación

Hospitality or Tourism education

Herramientas

Opera PMS

Marriott systems

Descripción del empleo

Odyssey Hotel Group is seeking a Front Office Supervisor to oversee daily operations and deliver outstanding guest experiences across our properties in Europe. You will lead the Front Office team on shift, ensure smooth check-ins/outs, and maintain service standards while acting as a role model for the team.

The ideal candidate has 1–2 years in Front Office or supervisory roles in hospitality, fluency in Spanish and English, and experience with Opera PMS or Marriott systems.