Recepcionista de hotel

Empresa Confidencial; Madrid; On-site; EUR 25,000 - 30,000; Full time

Job summary

A hospitality company based in Madrid is seeking a dedicated Receptionist to manage the front desk operations. This full-time role involves ensuring exceptional customer service while addressing student queries and overseeing check-ins. The ideal candidate is enthusiastic and problem-solving, becoming the first point of contact for residents. The position offers a dynamic work environment with weekly shifts.

Qualifications

• Experience in a customer-facing role is preferred.
• Enthusiastic and dedicated with a focus on customer experience.
• Ability to manage a busy reception area effectively.

Responsibilities

• Manage the reception and act as the first point of contact.
• Ensure smooth check-in and check-out for students.
• Resolve complaints and maintain good rapport with residents.
• Demonstrate company product knowledge and core values.

Skills

Customer service experience

Team player

Problem-solving skills

Communication skills

Job description

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Our Receptionists are key ingredients we use to deliver an exceptional customer experience; they put the customer centre-stage and strive for customer retention and recommendation.

A team player, enthusiastic, curious, and dedicated team members, our receptionist are the heartbeat of our customer service.

Overview

We are looking for a Receptionist to manage the day-to-day running of the reception, acting as the first point of contact for student queries or complaints while delivering exceptional customer service.

Responsibilities

• Manage the day-to-day running of the reception, being the first point of contact for any student queries or complaints. This includes meeting, greeting and attending to the needs of guests, ensuring they receive an exceptional customer service experience.
• Build a good rapport with all residents and resolve complaints/issues quickly.
• Ensure a smooth check-in and check-out of students.
• Ensure all documents and payments have been received before student’s arrival and that rooms are ready.
• Ensure welcome pack documents are completed on check-in.
• Levy the correct charges to student accounts on check-out.
• Directly traffic work to maintenance and housekeeping departments as reported to the front desk.
• Assist the Residence Manager as directed with in-house administration.
• Demonstrate company product knowledge and ensure the core values of the company are reflected through outstanding customer service.
• Undertake general office duties, including correspondence, emails, filing, answering telephones to ensure the smooth running of the reception area.
• Sign in and sign out of guests, and where relevant, collect and manage keys. Assist with general building security by monitoring who enters and leaves the building and report anything suspicious to the Assistant Manager or Residence Manager.
• Accept mail and parcels for residents and staff and distribute them correctly and efficiently using the in-house system.
• Process all in-house related requests including Extension of Tenancy, Room moves, Transfer of Tenancy.
• Handle Sales Enquiries and the Letting Process, as well as property viewings where requested.
• Comply with policies and procedures to ensure any changes are understood and carried out.
• Liaise with all departments, including Maintenance, Housekeeping, Finance and Sales on a daily, weekly and monthly basis.

Schedule

Schedule: Monday to Sunday / Shifts / 40 weekly hours.

Start date: As soon as possible

Role Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Customer Service
• Industries: Hotels and Motels