(Front desk)

Royalpasseigdegraciahotel; Barcelona; Presencial; EUR 19.000 - 26.000; Jornada completa

Descripción de la vacante

Royal Hotels in Barcelona is seeking a Guest Relations Agent to welcome guests, handle check-ins/outs, and ensure a seamless stay. You will interact with guests in person, on the phone, and by email, providing information about services and local attractions while maintaining accurate records.

The role requires at least 1 year in a similar position, fluent Catalan (B1-C1) and English (B2-C1), and a professional, customer-focused attitude in a dynamic hotel environment.

Formación

• Catalan level required (B1–C1).
• English level required (B2–C1).
• Minimum 1 year of experience in a similar position.

Responsabilidades

• Control and manage guest check‑ins and check‑outs at the hotel.
• Register guests using the required information and ensure data accuracy.
• Inform guests about payment methods and verify the accuracy of their credit card details.
• Provide telephone or email assistance to inform or suggest tourist services.
• Handle complaints and requests from guests during the shift.
• Perform billing and payment tasks, including cash register closing during the shift.
• Assign rooms based on the type of reservation and guest preferences.
• Manage calls through the switchboard, connecting them to the appropriate departments.
• Maintain good relationships with other departments to ensure smooth daily operations.
• Contact housekeeping staff to ensure guest requirements are met.
• Monitor hotel availability and follow hotel sales strategies to optimize room occupancy.

Conocimientos

Catalan (B1-C1)

English (B2-C1)

Descripción del empleo

At Royal Hotels, we believe that talent is our greatest asset. We look for people who are passionate about what they do, eager to grow, learn, and make an impact. Individuals who share the commitment to deliver an exceptional experience to every guest. Being part of our team means joining a dynamic, respectful, and inclusive environment where effort and dedication are recognized, and where each person contributes their unique value. We are committed to professional development, offering real opportunities for growth and continuous learning. We believe in equal opportunities and the richness of diversity. We work to ensure that everyone can progress without barriers or labels, in an environment where respect and collaboration are essential. Every day, we strive for a more human, responsible, and sustainable future, thanks to all the people whose talent and commitment make this project possible.

Requirements

• Catalan Level – B1 to C1
• English Level – B2 to C1
• Minimum 1 year of experience in a similar position.

Responsibilities

• Control and manage guest check‑ins and check‑outs at the hotel.
• Register guests using the required information and ensure data accuracy.
• Inform guests about payment methods and verify the accuracy of their credit card details.
• Provide telephone or email assistance to inform or suggest tourist services.
• Handle complaints and requests from guests during the shift.
• Perform billing and payment tasks, including cash register closing during the shift.
• Assign rooms based on the type of reservation and guest preferences.
• Manage calls through the switchboard, connecting them to the appropriate departments.
• Maintain good relationships with other departments to ensure smooth daily operations.
• Contact housekeeping staff to ensure guest requirements are met.
• Monitor hotel availability and follow hotel sales strategies to optimize room occupancy.