Front Desk Officer

Hotel101 Global; Madrid; Presencial; EUR 23.000 - 32.000; Jornada completa

Descripción de la vacante

Hotel101 Global is seeking a Front Desk Officer to deliver outstanding guest service at the front desk, handling check-ins, check-outs, and inquiries. The role supports smooth operations by processing reservations and payments, maintaining digital kiosks, and coordinating with lobby teams to boost guest satisfaction and efficiency.

The candidate will process room reservations, cancellations, and modifications accurately, assist with digital check-in, and ensure all transactions are documented

Formación

• Bachelor’s degree in Hospitality, Tourism, or related field.
• Strong guest service and communication skills.
• Experience with front desk operations and payments processing preferred.

Responsabilidades

• Welcome guests and manage check-in/check-out efficiently.
• Verify and modify reservations accurately.
• Handle guest requests and complaints promptly and professionally.
• Process payments via cash, card, and digital methods.
• Maintain digital kiosks and lobby operations for smooth service.

Conocimientos

Guest service

Check-in/out

Reservations

Payments processing

Educación

Bachelor's degree in Hospitality

Herramientas

POS systems

Digital kiosks

Credit card machines

Descripción del empleo

Reports to: Front Desk Manager & Operations Manager

About Us:

In the Philippines, hospitality is a way of life, rooted in warmth, sincerity, and genuine care that makes guests feel at home. This unique Filipino spirit inspires Hotel101 Global, the first Filipino global hotel brand, sharing our culture of connection and comfort worldwide. Listed on Nasdaq under the ticker “HBNB,” we are proud to bring Filipino hospitality to the global stage. Our innovative “condotel” model combines real estate and hospitality, offering consistent quality through our HappyRoom standard, powered by efficient, tech-driven operations.

For more information, visit www.hotel101global.com.

Job Summary:

The Front Desk Officeris responsible fordelivering excellent guest service at the Front Desk, including check-in, check-out, and handling guest inquiries. The role ensures smooth operations by accurately processing reservations and financial transactions,maintainingdigital kiosks, and supporting lobby operations to enhance guest satisfaction and operational efficiency.

• Welcome guests and efficiently handle check-in and check-out procedures.
• Verify and process room reservations, cancellations, and modifications accurately.
• Handle guest requests, questions, and complaints promptly and professionally.
• Accurately processpayments, including cash, credit cards, anddigital payments.
• Ensureevery guest interaction is satisfactory and helpful.
• Attend alltrainingsas prescribed bythe management.
• Wear clean, well-fitted uniforms with nameplate andobserveproper grooming according to the standards set by the management.
• Create room reservations on the system as necessary for walk-ins or late-night inquiries.
• Maintain the proper functioning of digital kiosks, credit card machines, and scanners.
• Encourage guests to use digital platforms such asthe kiosks, digitalcheck in, mobilekeysand guest requests through the room’s QR codes.
• Monitor lobby traffic and coordinatewith Housekeeping anything that needs attention.
• Record all transactions, guest requests, and communications accurately in the system.
• Collect guest feedback during check-out and forward relevant information to the Front Office Supervisor.
• Ensure operational checklists arecompletedand all documentation is updated before shift end.
• Respond to guest emails and inquiries within one hour, and manage internal communications as instructed.
• Follow Hotel101 Global Standards for service quality, guest interactions, and operational procedures.

Qualifications and Experience:

Bachelor’s degreein Hospitality,Tourism, or any other relatedfield.