Guest Experience Lead, Luxury Marina Front Desk

D-Marin | The Selection of Premium Marinas; Palma; On-site; EUR 26,000 - 36,000; Full time

Benefits offered by this job

Competitive remuneration package

Growth opportunities

Job summary

D-Marin in Palma is seeking a Front Office Assistant to deliver a welcoming, professional experience to guests and visitors during the busy season.

You will handle check-ins/queries, assist with bookings and invoices, maintain customer records, and collaborate with marina teams to ensure outstanding service. Fluency in English and Spanish is required, additional languages are a plus, and MS Office skills are essential.

Qualifications

• Friendly and positive attitude.
• Customer-oriented mindset.
• Fluency in English and Spanish (verbal and written).
• Additional languages are a plus.
• Previous customer service or hospitality experience.
• Proficiency in MS Office (Excel and PowerPoint).
• University degree (plus).

Responsibilities

• Welcome customers and visitors to the marina.
• Support guests during arrival and departure.
• Answer customer questions in person, by phone or email.
• Support inquiries, mooring sales, invoices and booking administration.
• Handle customer requests in a friendly and professional manner.
• Assist with check-in procedures and customer documentation.
• Maintain customer information in the system.
• Collaborate with marina teams to ensure excellent service.
• Provide front office and administrative support.
• Resolve simple customer issues.

Skills

Friendly attitude

Customer oriented

Team player

Organized

Calm under pressure

Willingness to learn

Communication skills

Education

University degree

Tools

MS Office

MS Excel

MS PowerPoint

Job description

D-Marin in Palma is seeking a Front Office Assistant to deliver a welcoming, professional experience to guests and visitors during the busy season.

You will handle check-ins/queries, assist with bookings and invoices, maintain customer records, and collaborate with marina teams to ensure outstanding service. Fluency in English and Spanish is required, additional languages are a plus, and MS Office skills are essential.