Guest Experience Director — Front Desk & Welcome

HOSPITALITY CONNECTION BARCELONA SL; Barcelona; On-site; EUR 35,000 - 55,000; Full time

Job summary

W Barcelona, part of Marriott International, seeks an assistant to the Front Office Manager to oversee daily front office operations including Bell/Door, Switchboard and Guest Services/Front Desk. You will guide staff to ensure efficient check-in/out, high guest satisfaction, and alignment with property financial objectives.

Responsibilities include staff supervision, handling complaints, and maintaining communication of business goals throughout the team to deliver exceptional service and

Qualifications

• High school diploma or GED required; 2 years experience in guest services, front desk, or related area.
• 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Manages day-to-day front office operations, ensuring quality standards and guest satisfaction.
• Supervises staffing to meet guest service, operational and financial goals.
• Communicates operational objectives to staff and supports achievement of property goals.
• Front desk leadership in the absence of managers; maintains open, collaborative team relationships.

Skills

Guest services

Front desk operations

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related major

Job description

W Barcelona, part of Marriott International, seeks an assistant to the Front Office Manager to oversee daily front office operations including Bell/Door, Switchboard and Guest Services/Front Desk. You will guide staff to ensure efficient check-in/out, high guest satisfaction, and alignment with property financial objectives.

Responsibilities include staff supervision, handling complaints, and maintaining communication of business goals throughout the team to deliver exceptional service and