Global Front Desk & Office Experience Lead

Hotelbeds Group; Palma; On-site; EUR 21,000 - 30,000; Full time

Job summary

HBX Group is seeking a professional front-of-house receptionist to welcome clients and coordinate day-to-day office administration at our Palma headquarters. You will handle calls, emails, visitor registrations and support desk-booking, travel arrangements and facilities coordination to maintain a smooth, secure and welcoming workplace.

The role requires fluent English and Spanish, excellent customer service, and the ability to manage multiple priorities in a busy environment.

Qualifications

• Fluent spoken and written English and Spanish.
• Excellent customer-service and interpersonal skills.
• Strong organisational abilities and attention to detail.
• Able to manage multiple priorities in a busy front-of-house environment.

Responsibilities

• Provide a professional, welcoming front-of-house service at HBX Headquarters.
• Coordinate day-to-day reception, workplace and office administration.
• Manage calls, reception email and correspondence with prompt routing of inquiries.
• Maintain visitor registration, access badges and logs.
• Administer desk-booking platform and resolve booking issues.
• Oversee post, couriers and deliveries with proper records.
• Prepare meeting rooms, signage and reception materials.
• Procure office supplies and monitor stock within budgets.
• Coordinate facilities maintenance and liaise with suppliers and building management.
• Support onboarding/offboarding, travel arrangements and office documentation.

Skills

English & Spanish

Customer service

Organisational skills

Communication skills

Problem solving

Education

Vocational qualification

Tools

Microsoft Office

Office booking systems

Invoice management

Job description

HBX Group is seeking a professional front-of-house receptionist to welcome clients and coordinate day-to-day office administration at our Palma headquarters. You will handle calls, emails, visitor registrations and support desk-booking, travel arrangements and facilities coordination to maintain a smooth, secure and welcoming workplace.

The role requires fluent English and Spanish, excellent customer service, and the ability to manage multiple priorities in a busy environment.